IT Service Management Sr. Analyst

Noblesoft Technologies; Missouri; Remote; USD 65,000 - 95,000; Full time

Job summary

An innovative firm is seeking an IT Service Management Sr. Analyst to join their dynamic team. This role emphasizes strong ServiceNow proficiency and the ability to work independently while collaborating with stakeholders. The ideal candidate will have a Bachelor's degree and a proactive mindset, ensuring effective communication between technical teams and business stakeholders. With minimal travel required, this position offers a unique opportunity to contribute significantly to ITSM processes in a supportive environment. If you are passionate about IT service management and thrive in a collaborative setting, this role is perfect for you.

Qualifications

• Bachelor's degree in a relevant field of study.
• Proficiency in ServiceNow for managing ITSM processes.

Responsibilities

• Act as a liaison between business stakeholders and technical teams.
• Develop training materials and documentation for ITSM processes.

Skills

ServiceNow Proficiency

Strong Communication Skills

Analytical Ability

Critical Thinking

Problem Solving Capability

Independent and Proactive Work

Education

Bachelor's degree in a relevant field

Tools

ServiceNow

Job description

Role - IT Service Management Sr. Analyst

Location - St. Louis, MO(Remote)

Responsibilities :

Immediate Contribution : The candidate should be able to hit the ground running with minimal onboarding and training.

ServiceNow Proficiency : Strong familiarity with ServiceNow, particularly in Incident, Problem, and Change Management, is essential. The candidate should be able to navigate and utilize ServiceNow effectively as the team exclusively manages processes using this platform.

Minimal Travel : The role typically involves very little to no travel. Any travel required would be minimal and related to specific projects such as replatforming.

Stakeholder Collaboration : Act as a connection point between business stakeholders and technical teams, effectively translating business requirements into technical terms and vice versa. Collaborate closely with process owners and other stakeholders.

Independent Work : Ability to work independently, proactively identifying and addressing needs without requiring extensive supervision.

Training and Documentation : Develop training materials and documentation to help stakeholders understand and adopt ITSM processes. Provide coaching and support to correct behaviors and improve process adherence.

Qualifications :

Education : Bachelor's degree in a relevant field of study.

ServiceNow Experience : In addition to ITIL experience, proficiency in ServiceNow is highly preferred due to the team's reliance on this platform for managing ITSM processes.

Top Three Must-Haves :

ServiceNow Expertise : Deep understanding and hands-on experience with ServiceNow.

Independent and Proactive : Ability to work independently and proactively with minimal supervision.

Strong Communication Skills : Excellent written and verbal communication skills to effectively collaborate with team members and stakeholders, including the ability to translate technical terms for business stakeholders and vice versa.

Additional Skills :

Analytical Ability : 2-4 years of experience.

Critical Thinking : 2-4 years of experience.

Problem Solving Capability : 2-4 years of experience.

ServiceNow : 2-4 years of experience.

Create a job alert for this search