IT Service Management

Anchor Point Technology Resources; Carmel (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

Anchor Point Technology Resources is seeking a dedicated IT Service Management Analyst to support a transition from Cherwell to ServiceNow. In this mid-level role, you will ensure regulatory audit readiness and drive process improvements within a dynamic team.

The ideal candidate will leverage innovative automation tools, enhance ITSM functions, and collaborate closely with stakeholders. Strong experience in ServiceNow implementation and ITSM processes is required.

Qualifications

• Strong experience with the ServiceNow platform implementation and management.
• Proven ability to assess and script in Cherwell (BASH, PowerShell, Python).
• Familiarity with ITSM processes such as change, incident, problem, and asset management.
• Ability to gather compliance evidence and support audit preparation.
• Competence in creating dashboards and utilizing AI for automation.

Responsibilities

• Support transition from Cherwell to ServiceNow.
• Ensure regulatory audit readiness.
• Drive process improvements within the ITSM framework.

Skills

ServiceNow platform implementation

BASH scripting

PowerShell scripting

Python scripting

ITSM processes knowledge

Dashboard creation

AI for automation

Tripwire experience

Job description

We are seeking a dedicated IT Service Management Analyst to support a key transition from Cherwell to ServiceNow, ensure regulatory audit readiness, and drive process improvements. This mid-level role offers the chance to make a tangible impact within a dynamic team, working closely with stakeholders to streamline ITSM functions, leverage innovative automation tools, and uphold industry standards

Required Skills

• Strong experience with ServiceNow platform implementation and management
• Proven ability to assess and script in Cherwell (BASH, PowerShell, Python)
• Familiarity with ITSM processes such as change, incident, problem, and asset management
• Ability to gather compliance evidence and support audit preparation
• Competence in creating dashboards and utilizing AI for automation
• Tripwire experience is highly desirable

Nice to Have Skills

• Experience with leveraging AI, automation, and Copilot within ServiceNow
• Knowledge of IT asset databases, CMDB, HAM, and SAM