IT Service Engineer SME

ActioNet, Inc.; Maryland; Remote; USD 85,000 - 120,000; Full time

Job summary

ActioNet, Inc. is seeking a Senior IT Service Engineer to supervise and manage system configurations for a remote position based in Suitland, MD. This role involves optimizing systems, troubleshooting networks, and providing support to users. Ideal candidates will have at least 5 years of experience in similar roles, contributing to high standards of service in a woman-owned IT solutions provider recognized for its dedication to quality.

Benefits

Medical Insurance

Vision Insurance

Life and AD&D Insurance

401(k) Savings Plan

Education and Professional Training

Flexible Spending Accounts (FSA)

Employee Referral and Merit Recognition Programs

Employee Assistance and Identity Theft Protection

Paid Holidays: 11 per year

Paid Time Off (PTO)

Disability Insurance

Qualifications

• Minimum of 5 years experience in IT service engineering.
• Expertise in network hardware and operating systems.
• Strong troubleshooting and analytical skills.

Responsibilities

• Supervise system configuration and operations for mainframe and client/server systems.
• Conduct system optimization and capacity analysis.
• Provide direct support for network operations.

Skills

Network Management

System Configuration

Troubleshooting

TCP/IP Protocols

Job description

ActioNet has an opportunity for a Senior IT S ervice Engineer This role is remote and based in Suitland, MD.

Responsibilities:

• Supervise and manage daily system configuration and operations for mainframe, mini, or client/server-based systems.
• Plan and monitor system optimization and resource utilization.
• Conduct system capacity analysis and planning.
• Assist users in accessing and utilizing business systems.

Requirements:

• Experience: 5 years
• Coordinate and perform network hardware and operating system additions and changes.
• Investigate, analyze, recommend, configure, install, and test new network hardware and software.
• Provide direct support for daily network operations, system utilization, and response time monitoring.
• Detect and correct operational problems at both physical and logical network levels.
• Troubleshoot using network measurement tools and physical device testing.
• Maintain network infrastructure standards, including TCP/IP communication protocols.
• Provide technical consultation, training, and support to IT staff as designated by the government.

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

• Advanced and Managed IT Services
• Agile Software Development
• DevSecOps
• Cybersecurity
• Health IT
• C4ISR & SIGINT
• Data Center Engineering & Operations

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• Commitment to Employees : We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
• Commitment to Customers : We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community : We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:

• Medical Insurance
• Vision Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance

ActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

********Direct Applicants, only. No Agencies, No third-party recruiters, please********

ActioNet Core Value #1 - Instill Integrity In Everything We Do