IT Service Engineer, I

Pluralsight; Draper (UT); Hybrid; Full time

Job summary

An established industry player is seeking an IT Service Engineer who thrives in a dynamic environment. This role focuses on ensuring seamless technology operations for employees, solving a variety of technical issues, and providing essential tools for optimal job performance. The ideal candidate will possess strong communication skills and a cheerful demeanor, fostering an approachable atmosphere for learning and collaboration. With a commitment to diversity and continuous growth, this innovative company offers a supportive culture where every team member can thrive and contribute to impactful projects. Join a mission-driven team that values autonomy and lifelong learning.

Benefits

Unlimited PTO

Medical Coverage

Wellness Reimbursements

Professional Development Funds

Pluralsight Subscription

Summer Fridays

Qualifications

• Strong communication skills to connect with co-workers and document troubleshooting.
• Experience in providing technical support for hardware and software.

Responsibilities

• Ensure the up-time of all employees and conference rooms.
• Solve problems related to devices, hardware, and software.

Skills

Communication Skills

Problem-Solving

Technical Support

Adaptability

Education

High School Diploma

Technical Certification

Tools

Microsoft Excel

Office Equipment

Job description

An IT Service Engineer helps employees at Pluralsight realize their potential with the technology available. On a day-to-day basis, an IT Service Engineer could help someone with an Excel issue and then with a conference room problem or a myriad of things between the two. They ensure our technologies work in harmony with each employee.

Who you’re committed to being:

1. You enjoy learning and are open to new ways of doing things.
2. You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.
3. When communicating you are self-aware, insightful, and proactive.

What you’ll do:

1. Ensuring the up-time of all employees and conference rooms.
2. Hardware inventory and management, adhering to team policies.
3. Solving problems of devices, hardware and software.
4. Providing access to the tools vital for job functions.
5. Explaining how software & integrations work so that employees can efficiently utilize tools.

Experience you’ll bring:

1. Good communication skills to optimally connect with co-workers & document troubleshooting.
2. A cheerful demeanor that is approachable and invites both questions and learning opportunities.

Requirements:

1. Requires that you work at our Pluralsight Headquarters (approximately 4 days per week).

Travel Requirements:

While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.

Why you’ll love working here:

1. We’re remote- and hybrid-friendly.
2. We’re mission-driven and guided by our culture pillars.
3. We have a strong commitment to diversity and belonging.
4. We cultivate a culture of trust, autonomy, and collaboration.
5. We’re lifelong learners and champion team member growth and advancement.
6. We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.

Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.

Physical and Mental Requirements:

Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.

EEOC Statement

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.

For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.

The annual US base hourly range for this role is $23.67 - $29.24 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.

Applications must be submitted within 90 days after the initial posting date to be considered.

#LI-DB1