IT Service Desk Technician II

Materion; Reading (Berks County); On-site; USD 55,000 - 75,000; Full time

Job summary

Materion is seeking a skilled IT Service Desk Technician (Level 2) to provide comprehensive IT and Operational Technology (OT) support in a manufacturing environment. The role involves delivering both in-person and remote support, troubleshooting hardware and software issues, and ensuring accurate documentation.

Applicants should have a Bachelor’s degree in IT or a related field and at least five years of relevant experience. Familiarity with SCADA software and strong customer service skills are essential. This position is located in Reading, Berks County, United States.

Qualifications

• Bachelor's degree in computer science, Information Technology, or related field.
• Minimum five years of experience in IT operations.
• Familiarity with SCADA software.

Responsibilities

• Provide IT troubleshooting for a range of systems.
• Respond to escalated Service Desk tickets.
• Maintain detailed documentation in ticketing system.
• Deliver exceptional customer service to end users.

Skills

Troubleshooting

Customer Service

Documentation

IT Support

SCADA Software

Education

Bachelor's degree in computer science or IT

Tools

Windows Servers

Azure Cloud Services

Virtualization Technologies

Job description

Job Overview

At Materion, everyone is included, respected, and offered opportunities to grow. We are seeking a skilled IT Service Desk Technician (Level 2) to provide both IT and Operational Technology (OT) support to non‑technical end‑users in a fast‑paced, manufacturing environment. The position involves delivering in‑person and remote support, independently performing device setup, troubleshooting, maintenance, and upgrades across a range of hardware and software platforms.

Responsibilities

• Provide in‑person and remote troubleshooting for a wide range of systems, including servers, PCs, cameras, and network devices.
• Respond to escalated Service Desk tickets, ensuring timely resolution and communication with end users.
• Install, configure, and troubleshoot hardware and software on desktops, laptops, servers, and other IT equipment.
• Image PCs, install software, and set up peripheral devices to meet company standards.
• Maintain detailed and up‑to‑date documentation within the ticketing system, including current status, troubleshooting steps, and resolutions.
• Complete a minimum of five service tickets per day, maintaining a high level of accuracy and professionalism.
• Deliver exceptional customer service by assisting end users with technical issues in a clear, courteous, and professional manner.
• Build positive relationships with employees and team members to understand needs and provide effective IT solutions.
• Support the implementation, maintenance, and troubleshooting of computer hardware and software as directed by the Infrastructure Team.
• Partner with Level 3 IT teams for network and infrastructure support, including remote troubleshooting and incident resolution.
• Assist in maintaining local IT assets and ensure they are compliant with security and operational standards.
• Collaborate with IT Level 3 and Engineering teams to support OT systems and ensure the reliable integration of OT and IT networks.
• Assist in the deployment, configuration, maintenance, and troubleshooting of OT systems including SCADA, PLCs, DCS, HMIs, and related industrial control equipment.
• Provide backup support for first‑line OT issues, helping maintain uptime and continuity of operations.
• Contribute to cybersecurity efforts by adhering to OT/IT policies and assisting with compliance and security initiatives.
• Contribute to root cause analysis and support incident response for OT‑related system failures.
• Work closely with cross‑functional teams, including Infrastructure, Engineering, and Maintenance, to deliver integrated support solutions.
• Accurately gather and document user requirements to support technical resolutions or elevate appropriately.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field (equivalent experience may be considered).
• Minimum five years of experience in IT operations and/or infrastructure management.
• Familiarity with SCADA software (e.g., Wonderware, IBA, GE iFIX) and Manufacturing Execution Systems (MES) platforms (e.g., AVEVA).
• Understanding of Internet of Things (IoT) from a connectivity and data management perspective.
• Demonstrated experience in IT infrastructure operations, including Windows servers, Azure cloud services, and basic networking concepts.
• Proficiency in virtualization technologies, including Azure HCI and Hyper‑V.
• Experience with backup technologies and disaster recovery solutions.
• Familiarity with IT operational technology and IoT devices.

Export Compliance

The selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR). The candidate selected will have to qualify as either a U.S. citizen, a U.S. national, a lawful permanent resident of the U.S., a person admitted into the U.S. as an asylee or refugee, a national of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction.

Equal Employment Opportunity Statement

Materion Corporation and its subsidiaries (the “Company”) is an equal employment opportunity employer. The Company’s policy is to not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The Company also prohibits harassment of applicants and employees based on any of these protected categories and is committed to complying with all applicable federal, state and local laws regarding consideration of unemployment status in making hiring decisions. The information collected through this application is solely to determine the suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Materion’s Veteran Employee Resource group supports veterans and promotes the benefits of hiring veterans in the workplace. Veterans are encouraged to apply and military experience and skills are transferrable to Materion careers.