IT Service Desk Technician (Hybrid Remote)

TEKsystems; United States; Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA

Transit benefits

Employee Assistance Program

Time Off/Leave (PTO)

Job summary

TEKsystems is hiring an IT Service Desk Technician for a contract role in Salem, OR. You will support 1800+ end users across multiple agencies, handling high-volume tickets, triage, and ticket resolution in a Windows/MS 365 environment using Ivanti.

The ideal candidate has 2-4+ years of Tier 1/2 helpdesk experience, strong customer service skills, and a quick learning aptitude. Remote tickets, calls, and some in-person help will be part of the day-to-day.

Qualifications

• 2-4+ years of Tier 1 & 2 helpdesk and desktop support experience
• Experience with a Windows environment and MS365
• Experience with Ivanti ticketing system
• Beyond Trust Remote Support is a plus
• Strong customer service experience
• Strong technical aptitude and quick learner

Responsibilities

• Support 1800+ end users across multiple agencies
• Handle high volume tickets, triage and process tickets
• Work within a Windows environment and MS 365, using Ivanti ticketing system
• Handle remote tickets, phone calls, and some in person walk ups for IT support

Skills

Windows environment

MS365

Customer service

Quick learner

Strong technical aptitude

Tools

Ivanti

Beyond Trust Remote Support

Job description

A local company in Salem, OR is hiring an IT Service Desk Technician for a great opportunity!

Job Duties:

• Supporting multiple agencies roughly around 1800+ end users
• Handling high volume tickets, triage and process tickets
• Work within a Windows environment and MS 365, using Ivanti ticketing system
• Handle remote tickets, phone calls, and some in person walk ups for IT support

Qualifications:

• 2-4+ years of Tier 1 & Tier 2 helpdesk and desktop support experience
• Need to have experience with a Windows environment and MS365
• Prefer to have experience with Ivanti ticketing system
• Beyond Trust Remote Support is a plus
• Must have strong customer service experience
• Must have a strong technical aptitude and must be a quick learner with the ability to understand workflow capability and constraints

Job Type & Location

This is a Contract position based out of Salem, OR.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Salem,OR.

Application Deadline

This position is anticipated to close on Oct 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.