IT Service Desk Technician

Insight Global; California (MO); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading staffing company is seeking a highly experienced Level 2 Service Desk Technician to provide comprehensive end-user support in a remote environment. The role involves resolving technical issues, managing approximately 20 tickets per day, and collaborating with senior team members for complex incidents. Candidates should have 5–7 years of relevant experience and strong proficiency in tools such as ServiceNow and Microsoft Intune. This position comes with a comprehensive benefits package including medical, dental, and vision insurance.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k with employer matching

Paid sick leave

Qualifications

• 5–7 years of experience in a Service Desk or Help Desk role.
• Proficiency with ServiceNow for ticket management.
• Strong technical skills in Active Directory administration.
• Hands-on experience with Microsoft Intune.
• Ability to work independently in a fully remote environment.

Responsibilities

• Provide comprehensive end-user support.
• Resolve technical issues including SSO authentication problems.
• Handle approximately 20 tickets per day.
• Collaborate with senior team members for complex escalations.

Skills

Service Desk experience

Proficiency with ServiceNow

Active Directory administration

Remote support tools experience

Microsoft Intune experience

Communication skills

Customer service skills

Tools

ServiceNow

Microsoft Intune

Splashtop

Job description

Job Description

Insight Global is seeking a highly experienced Level 2 Service Desk Technician to provide comprehensive end-user support for a dynamic environment at Alliant Insurance. This role is 100% focused on resolving technical issues, including SSO authentication problems, AP system errors, file share access, application permissions, hardware troubleshooting, Windows 11 issues, and login failures.

The technician will handle approximately 20 tickets per day, serving as the primary line of defense for escalated incidents. Support is delivered primarily through Zoom calls, phone calls, and ServiceNow, requiring strong communication skills and proficiency in ticketing systems. While most issues will be resolved independently, the role includes collaboration with senior team members and engineers for complex escalations.

This position demands excellent problem-solving abilities, adaptability across a wide range of technologies, and a commitment to delivering timely, high-quality support in a fast-paced environment.

Required Skills & Experience

• 5–7 years of experience in a Service Desk or Help Desk role, with proven ability to handle Level 2 support responsibilities.
• Proficiency with ServiceNow for ticket management and workflow handling.
• Strong technical skills in Active Directory administration; experience with remote support tools (e.g., Splashtop or similar) is required.
• Hands-on experience with Microsoft Intune for remote application installations, device management, and troubleshooting, along with solid general troubleshooting skills.
• Excellent communication and customer service skills, with the ability to work independently in a fully remote environment, manage time effectively, and maintain professionalism under pressure.

Nice to Have Skills & Experience

• Insurance Background is a Plus
• M and A Driven Company Background for Past Experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.