IT Service Desk Specialist – Night Shift

adventhealth

Town of Florida (NY)

On-site

USD 54,071,000 - 86,506,000

Full time

12 days ago

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Benefits offered by this job

Medical, dental, vision insurance

PTO from day one

403(b) retirement plan

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth is hiring an IT service desk professional to be the sole contact for internal and external users. You will handle inquiries by phone, web chat, and self-portal, ensuring timely resolutions and accurate documentation.

The role requires collaboration with IT teams to escalate and resolve complex issues while maintaining high service standards. This full-time night-weekend position in Florida emphasizes strong customer service, troubleshooting skills, and adherence to ITIL/ITSM

Qualifications

Associate degree required; Bachelor’s preferred.
1+ year in service desk or customer-facing IT role required.
CompTIA A+, Network+ or ITIL certification preferred.

Responsibilities

Be single point of contact for IT incidents and requests via phone, chat, and portal.
Deliver courteous, professional, and empathetic customer service to all users.
Triages, analyzes, and resolves IT incidents using remote tools and knowledge docs.
Document steps and resolutions clearly in the ticketing system.
Collaborate with IT teams to escalate and fix complex issues.
Maintain compliance with policies and provide ongoing staff coaching.