IT Service Desk Specialist II — End-User & Cloud Support

United States Cold Storage; Camden (NJ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

United States Cold Storage in Camden, NJ seeks an IT Service Desk II Analyst to provide advanced end-user computing support across the US Cold network. You will handle incidents and service requests, collaborating with Infrastructure, Security, Applications, and Operations teams to maintain a secure, productive tech environment.

The ideal candidate has 2+ years in service desk or desktop support, with Windows, Office 365, and endpoint device experience, and a strong customer-service mindset.

Qualifications

• Associate's degree or technical certification required.
• 2+ years experience in service desk, desktop support, or end-user computing.
• Experience troubleshooting Windows OS and Microsoft Office.
• Experience supporting Office 365/Microsoft 365 environments.
• Experience configuring laptops, desktops, printers, mobile devices, and peripherals.
• Strong customer service, communication, documentation, and problem-solving skills.
• Working knowledge of networking fundamentals and common troubleshooting methodologies.
• Ability to work independently while collaborating across technical and business teams.

Responsibilities

• Deliver advanced technical support for hardware, software, OS, mobile devices, printers, collaboration tools, and enterprise apps.
• Manage incidents and service requests through full lifecycle with documentation and SLAs.
• Troubleshoot and resolve endpoint, workstation, network and app issues with minimal business disruption.
• Escalate complex issues to IT teams or vendors and maintain ownership through resolution.
• Configure, deploy, maintain, and support desktops, laptops, mobile devices, and peripherals.
• Support Microsoft 365 services, Active Directory, Intune, Azure, Exchange, and user administration.
• Assist with installation, maintenance, and operational support of network and infrastructure services.
• Support onboarding activities including equipment deployment and workstation setup.

Skills

Customer service

Troubleshooting Windows

Office 365 / M365

Networking fundamentals

Technical communication

Documentation

Team collaboration

On-call support

Education

Associate's degree or technical certification

Tools

Active Directory

Intune

Azure

Exchange

Microsoft 365

Windows

Job description

United States Cold Storage in Camden, NJ seeks an IT Service Desk II Analyst to provide advanced end-user computing support across the US Cold network. You will handle incidents and service requests, collaborating with Infrastructure, Security, Applications, and Operations teams to maintain a secure, productive tech environment.

The ideal candidate has 2+ years in service desk or desktop support, with Windows, Office 365, and endpoint device experience, and a strong customer-service mindset.