IT Service Desk Specialist II

Bristol Bay Services; Northern (KY); Hybrid; USD 50,000 - 66,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition reimbursement

Job summary

Vista Global Solutions, LLC, part of Bristol Bay Native Corporation, seeks an IT Service Desk Specialist to support the USAFA contract at the Air Force Academy, CO. You will handle incidents and requests to ensure reliable IT services for USAFA, including ticketing, SLAs, and hardware lifecycle tasks.

The role requires Security+ certification, at least two years of IT service desk or project administration experience, strong communication, and the ability to obtain a government background check.

Qualifications

• Security+ certification is required.
• Minimum 2 years of work experience in IT service desk or as a project administrator within IT.
• Excellent verbal communication skills are essential.
• Ability to interact professionally with staff at all levels and work in a diverse team.

Responsibilities

• Manage tickets (incidents, cases, and requests) for the Site.
• Answer IT support calls and respond to questions.
• Direct calls that do not belong to the Site back to Tier 1 enterprise service desk.
• Manage the IT Service Desk queue and complete work orders within SLAs.
• Support local assets, new technology acquisition, and lifecycle management for desktops, laptops, tablets, printers, and other IT hardware.
• Follow DHA procedures to request and obtain software licenses.

Skills

Security+ certification

Service desk experience

Verbal communication

Team collaboration

Job description

Vista Global Solutions, LLC, as part of Bristol Bay Native Corporation, is primarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in the predictability, security, and reliability of their technology resources to meet business objectives by providing a wide array of professional services and products.

Vista Global Solutions (VGS) is looking for a qualified IT Service Desk Specialist to support our contract at the U.S. Air Force Academy (USAFA), located at the Air Force Academy, CO.

The IT Service Desk Specialist will provide IT Service Desk Support Services in collaboration with the DHA Global Service Center (DHA GSC) and provide day-to-day management and support to USAFA.

What You'll Do:

• Manage tickets (incidents, cases, and requests) that have been initiated and/or assigned to the Site.
• Answer IT support calls and respond to questions.
• Direct calls that do not belong to the Site back to Tier 1 (i.e., enterprise service desk).
• Manage the IT Service Desk queue and complete work orders within applicable Service Level Agreements (SLAs) for the Support Locations.
• Support local assets, new technology acquisition, and life cycle management for desktops, laptops, tablets, printers, and other IT hardware through DHA Life-Cycle-Management (LCM).
• Follow established DHA procedures to request and obtain software licenses.
• Provide hardware support, including on-site touch-labor, troubleshooting, integration, configuration, and installation of authorized hardware, software, and peripherals.

What You Bring:

Required:

• Security+ certification.
• Minimum 2 years of work experience as a project administrator in the information technology sector.
• Excellent verbal communication skills.
• Strong interpersonal and listening skills with the ability to effectively interact with all levels of staff in a professional manner and with a professional demeanor.
• Ability to work collaboratively in a diverse team environment.
• U.S. citizenship or the ability to obtain citizenship.
• Ability to pass a government background investigation.

What We Offer:

Vista Global Solutions, LLC offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.