Frontline IT Help Desk & Cloud Support

Cognizant; Tampa (FL); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Cloud, Infrastructure & Security (CIS) associate to provide first-line IT support. The role focuses on incident intake, troubleshooting, documentation, and timely escalation, while building Infra skills across core IT domains.

As the single point of contact for IT issues, you will use ITSM tools like ServiceNow and Jira, work across channels, and strive for first-contact resolution. The position requires relocation to Mesa, AZ and Des Moines, IA with a December 2026 start

Qualifications

• High School diploma or equivalent in IT/CS or related field.
• Interest in technology with willingness to learn.
• Strong problem-solving and attention to detail.
• Clear written and verbal communication skills.

Responsibilities

• Serve as the first point of contact for IT issues via phone, email, chat.
• Log, classify, prioritize, and update incidents and service requests.
• Provide first-line technical assistance for systems, software, networks, and hardware.
• Escalate to appropriate teams and track closure.
• Document case notes and share knowledge to improve self-help options.
• Meet SLA targets and promote self-help resources.

Skills

Customer Service

Problem-Solving

Effective Communication

Technical Troubleshooting

Education

High School diploma

Associates or Bachelor's in IT/CS

Tools

ServiceNow

Jira

ITIL knowledge

Job description

Cognizant is seeking a Cloud, Infrastructure & Security (CIS) associate to provide first-line IT support. The role focuses on incident intake, troubleshooting, documentation, and timely escalation, while building Infra skills across core IT domains.

As the single point of contact for IT issues, you will use ITSM tools like ServiceNow and Jira, work across channels, and strive for first-contact resolution. The position requires relocation to Mesa, AZ and Des Moines, IA with a December 2026 start