IT Service Desk Pro: Fast-Paced Support & Problem-Solving

Russell Tobin; Columbus (OH); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Life and disability insurance

Employee Assistance Program (EAP)

Legal support services

Discounts with vendors

Job summary

Russell Tobin is seeking a highly organized IT Service Desk professional in Columbus, OH with 3+ years of experience to provide end-user technical support across the organization. Responsibilities include triage, incident logging, and resolution of hardware, software, and system issues in a fast-paced environment.

The role emphasizes strong communication, customer service, and documentation skills, with opportunities to work on enterprise applications and infrastructure in a collaborative team

Qualifications

• 3+ years IT support or help desk experience.
• Strong troubleshooting skills for hardware and software.
• Experience with ticketing systems (ServiceNow, Remedy, Jira, etc.).
• Excellent communication and customer service abilities.
• Able to diagnose and resolve issues quickly.
• Experience in fast-paced, high-volume environments.
• High school diploma or GED required.

Responsibilities

• Serve as the first point of contact for IT Service Desk support requests.
• Provide phone, chat, and in-person support to end users.
• Troubleshoot and resolve hardware, software, and system issues.
• Log and track incidents using a ticketing system.
• Perform incident triage, diagnosis, resolution, and escalation.
• Deliver excellent customer service with empathy and urgency.
• Document issues, resolutions, and processes accurately.
• Support enterprise applications and infrastructure components.
• Install, configure, and maintain hardware, software, and peripherals.
• Collaborate with internal teams to resolve complex technical issues.
• Maintain professionalism in high-pressure situations.

Skills

Troubleshooting

Customer service

Communication

Ticketing systems

Independent

Education

High school diploma or GED

Tools

ServiceNow

Remedy

Jira

Job description

Russell Tobin is seeking a highly organized IT Service Desk professional in Columbus, OH with 3+ years of experience to provide end-user technical support across the organization. Responsibilities include triage, incident logging, and resolution of hardware, software, and system issues in a fast-paced environment.

The role emphasizes strong communication, customer service, and documentation skills, with opportunities to work on enterprise applications and infrastructure in a collaborative team