IT Service Desk Leader — End-User Experience

The Odom Corporation; Boise (ID); Hybrid; USD 115,000 - 145,000; Full time

Benefits offered by this job

Eligible for EBITDA bonus

128 hours of Paid Time Off Annually

9 Paid Holidays

Medical, Dental, Vision Benefits

401k with employer match

Job summary

The Odom Corporation is seeking an IT Manager, Help Desk to lead their enterprise service desk and support function. This role will ensure high-quality tech support across various environments while driving service excellence through leadership and management of a customer-focused team.

Ideal candidates should have over 8 years in IT support and experience with Microsoft 365 and ITSM platforms. This position offers a salary range of $115,000 - $145,000 plus benefits including a bonus, paid time off, and comprehensive health plans.

Qualifications

• 8–10+ years of progressive experience in IT support, managing technical support staff.
• Strong experience with ITSM/ticketing platforms and service management processes.
• Deep understanding of identity/access management and modern endpoint support.

Responsibilities

• Lead the Help Desk team operations including staff supervision and performance feedback.
• Continuously improve Help Desk service management processes.
• Ensure effective support for current platforms and tools.

Skills

Leadership in IT support

Service management processes

Microsoft 365 ecosystem

Communication skills

Education

Technical degree in a computer-related field

Tools

Freshservice

Intune

Power Automate

Job description

The Odom Corporation is seeking an IT Manager, Help Desk to lead their enterprise service desk and support function. This role will ensure high-quality tech support across various environments while driving service excellence through leadership and management of a customer-focused team.

Ideal candidates should have over 8 years in IT support and experience with Microsoft 365 and ITSM platforms. This position offers a salary range of $115,000 - $145,000 plus benefits including a bonus, paid time off, and comprehensive health plans.