IT Service Desk Intern

Quartz; Madison (WI); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive pay

Networking and team-building

Week-long intern retreat in Madison, 1

DiSC and Working Genius workshops

Mentor buddy and support

Mock interview and résumé workshops

Job shadowing opportunities

Paid volunteer experience

Access to ERGs

Job summary

Quartz seeks an IT Service Desk Intern to support employees, troubleshoot technology issues, and contribute to IT projects in a professional Service Desk environment.

This paid internship in Madison, WI runs June–August 2027, with hands-on work, mentorship, and opportunities for career development.

Qualifications

• Demonstrated interest in IT Service Desk or Technical Support as a possible career path.
• Ability to work 40 hours per week from June to August 2027.
• Must live within a 1-hour radius of Madison, WI or be willing to travel to headquarters daily.

Responsibilities

• Provide support for Microsoft Windows 11 and Microsoft 365 applications.
• Experience with ticketing in ServiceNow.
• Explore automation tools such as Power Automate and PowerShell to support process improvements.
• Create and maintain knowledge base articles and user documentation.

Skills

Interest in IT Service Desk

Willingness to learn

Time management

Education

Graduate between December 2027 and May 2028

Tools

ServiceNow

Power Automate

PowerShell

Windows 11

Microsoft 365

Job description

Overview

Quartz is seeking one intern to join our IT Service Desk team from June through August 2027. This paid internship offers hands-on experience supporting employees, troubleshooting technology issues, and contributing to IT projects in a professional Service Desk environment. You'll gain practical technical skills, mentorship, and exposure to enterprise technologies while exploring a career in Information Technology.

Internship Benefits:

• Competitive pay

• Networking and team-building opportunities

• Week-long intern retreat in Madison, Wisconsin (June 1-4, 2027)

• Personality and productivity workshops, including DiSC and Working Genius

• Dedicated intern buddy and mentorship support

• Mock interview and résumé development workshops

• Job shadowing opportunities

• Paid volunteer experience

• Access to Employee Resource Groups (ERGs)

Responsibilities

What You'll Do

• As an IT Service Desk Intern, you will contribute to team projects while supporting Quartz employees with their technology needs. Responsibilities may include:

• Provide support for Microsoft Windows 11 and Microsoft 365 applications while building technical troubleshooting skills

• Manage and resolve support tickets using ServiceNow

• Explore automation tools such as Power Automate and PowerShell to support process improvements and operational efficiency

• Create and maintain knowledge base articles and user documentation to support self-service solutions

You'll also build knowledge of:

• Health insurance products and operations

• Regulatory requirements

• Industry trends and competitive dynamics

• Professional communication and workplace best practices

• Time management and project prioritization

Qualifications

To be considered for this opportunity, candidates must:

• Demonstrated interest in IT Service Desk or Technical Support as a possible career path

• Graduate between December 2027 and May 2028

• Ability to work 40 hours per week from June to August 2027

• Must live within a 1-hour radius of Madison, WI and be willing to travel to headquarters daily from June to August

• Attend the summer intern program kickoff and retreat (June 1-4, 2027), and final intern presentation (Late July/Early August)

• Applicants must be authorized to work for any employer in the United States without requiring work visa sponsorship from Quartz, now or in the future

Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.

We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.

Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.