IT Service Desk Associate I

University System of Georgia; Atlanta (GA); On-site; USD 42,000 - 58,000; Full time

Job summary

The University System of Georgia Shared Services Center in Sandersville, GA is seeking a Service Desk Specialist I to deliver frontline IT and HR-related support for 25 USG institutions. This full-time role reports to the Service Desk Supervisor and emphasizes customer service, issue triage, and knowledge-based resolution across payroll, benefits, and HR applications.

Responsibilities include incident handling, documentation, collaboration with internal teams and vendors, and adherence to

Qualifications

• Associate's degree from an accredited institution.
• 1 year experience in a Service Desk environment.
• 2+ years of customer service experience.
• Equivalent combination of education, experience, and training accepted.

Responsibilities

• Serve as frontline support for active/former USG employees and applicants.
• Troubleshoot issues, document in case management system, escalate as needed.
• Coordinate with payroll and HR systems teams for resolution.
• Communicate effectively with customers and maintain professional standards.

Skills

Customer Service

Problem Solving

Communication

Multi-tasking

Team Collaboration

Virtual Support

Education

Associate's Degree

Tools

MS Office

Case Management System

Payroll Systems

Windows OS

Job description

The University System of Georgia Shared Services Center in Sandersville, GA is seeking a Service Desk Specialist I to deliver frontline IT and HR-related support for 25 USG institutions. This full-time role reports to the Service Desk Supervisor and emphasizes customer service, issue triage, and knowledge-based resolution across payroll, benefits, and HR applications.

Responsibilities include incident handling, documentation, collaboration with internal teams and vendors, and adherence to