IT Service Desk Analyst - Cloud & Infra Support

Cognizant; Cheyenne (WY); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays and PTO

Long-term/Short-term Disability

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is hiring for a Cloud, Infrastructure & Security role in the United States. The position provides first-line technical support, handling incidents and requests across IT domains.

You will log, triage, troubleshoot, and escalate as needed, while building foundational Infra skills and delivering responsive customer service in multi-channel environments. The role emphasizes clear communication, collaboration with cross-functional teams, and ongoing learning in cloud and remote support

Qualifications

• Minimum of high school diploma and/or an associate or bachelor’s degree in computer science, information technology, engineering, or related field.
• Interest in technology with eagerness to learn and grow in Infra domains.
• Ability to explain technical concepts to non-technical users and maintain professionalism.

Responsibilities

• Serve as the single point of contact for IT issues via phone, email, chat, or other channels.
• Provide technical assistance for computer systems, software, networks, and hardware.
• Log, classify, prioritize, and escalate incidents and service requests.
• Drive first contact resolution and maintain thorough case notes.
• Use knowledge bases to deliver accurate solutions and meet SLA targets.

Skills

Strong interest in technology

Good problem-solving skills

Clear written and verbal communication

Customer service mindset

Education

High School diploma or associate/bachelor's in IT related field

Tools

ServiceNow

Jira

ITSM ticketing

Azure/AWS basics

Job description

Cognizant is hiring for a Cloud, Infrastructure & Security role in the United States. The position provides first-line technical support, handling incidents and requests across IT domains.

You will log, triage, troubleshoot, and escalate as needed, while building foundational Infra skills and delivering responsive customer service in multi-channel environments. The role emphasizes clear communication, collaboration with cross-functional teams, and ongoing learning in cloud and remote support