IT Service Delivery Lead

City of Seguin, TX; Seguin (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

City of Seguin seeks an IT Service Manager to oversee citywide IT service delivery, the service desk, and the ITSM platform. You will supervise staff, manage assets, lead process improvements, and act as the primary liaison for escalated issues and technology projects.

The role requires five years of IT leadership experience, a Bachelor’s degree in IT or related field, and familiarity with ITIL and certifications. Expect collaboration with city departments and ongoing technology initiatives.

Qualifications

• Knowledge of IT service management practices and ITIL-like processes.
• Experience with IT service desk and ticketing systems, workflows and KPIs.
• Understanding of asset lifecycle, deployment, refresh, and data sanitization.

Responsibilities

• Direct and manage the citywide IT service delivery and service desk operations.
• Oversee the IT ticketing system, dashboards, and KPIs.
• Improve IT workflows and automate processes to reduce manual work.
• Manage hardware/software lifecycle including procurement and refresh programs.
• Coordinate onboarding/offboarding with HR and department heads.
• Provide Tier 2/3 support escalation and vendor coordination.
• Liaise with City departments and elected officials; deliver training and SOPs.

Skills

IT service management

IT service desk

Business-process analysis

IT asset management

Microsoft 365

Education

Bachelor's degree in IT/CS/IS/related field

Tools

IT ticketing system

ITIL familiarity

Cybersecurity principles

Job description

City of Seguin seeks an IT Service Manager to oversee citywide IT service delivery, the service desk, and the ITSM platform. You will supervise staff, manage assets, lead process improvements, and act as the primary liaison for escalated issues and technology projects.

The role requires five years of IT leadership experience, a Bachelor’s degree in IT or related field, and familiarity with ITIL and certifications. Expect collaboration with city departments and ongoing technology initiatives.