IT Service Delivery Consultant Mid / Site Manager

Leidos; New Orleans (LA); On-site; USD 60,000 - 107,000; Full time

Job summary

Leidos in New Orleans is seeking a Site Manager to oversee IT service delivery and Enterprise Incident/Change processes. The role ensures high availability by applying ITIL practices and coordinating on-site resources.

You will lead the team, manage budgets, mentor staff, escalate incidents, and report to leadership, with a focus on delivering mission-critical IT services for the program.

Qualifications

• ITIL best practices for incident, change, problem, and availability management.
• Active DoD Secret Clearance required.
• MCEN experience preferred.

Responsibilities

• Apply ITIL-based processes to ensure high availability of services.
• Provide Incident, Problem, Change, and Availability Management.
• Ensure process definition and reporting across IT organization.
• Serve as Site Manager for Resource Managers on-site.
• Ensure program goals are met within timeframes and budgets.
• Provide leadership and coaching to direct reports.
• Report incidents to Leidos leadership and advise on actions.
• Coordinate training and development for personnel.

Skills

ITIL certification

IAT II certification

Active DoD Secret Clearance

MCEN experience

Asset management (HW/SW)

Education

High School Diploma/GED

Job description

Description

The selected candidate will be responsible for ensuring the internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. Additional job duties and responsibilities include:

• Leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys, and sustains high quality, highly available solutions that align with business and IT strategic objectives.
• Provide Incident, Problem, Change, and Availability Management.
• Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility, and visibility to the organization.

SITE MANAGER RESPONSIBILITIES

• Serve as Site Manager for Resource Managers to head-up, supervise and represent the team on-site.
• Responsible for ensuring that all program goals and objectives are accomplished within the prescribed timeframe, budgetary parameters and to the customers' satisfaction.
• Provide Subject Matter Expertise and technical leadership for onsite staff. Act as chief point of contact for team members and frontline escalation point regarding workplace issues.
• Responsible for reporting events, informing Leidos leadership of incidents and advising on potential courses of action.
• Provide performance feedback and coaching to direct reports.
• Manage administrative duties for team, to include team scheduling, time off requests, coordinating training, special initiatives, professional development, etc., ensuring compliance with Leidos policies.
• Responsible for incident escalation on behalf of direct reports; pursue and attain issue resolution; coordinate with Resource Managers for interdepartmental requirements; and tracking training, certification and education for Leidos personnel.
• Modeling the 6 Key Leidos Leadership Excellence Behaviors.

Basic Qualifications

• High School Diploma/GED and and a minimum of 6+ years of relevant experience or equivalent.
• Active DoD Secret Clearance
• Prior MCEN experience
• ITIL certification required
• IAT II certification required
• Experience with Hardware (HW) or Software (SW) asset management.

Preferred Qualifications

• Previous people leadership experience.

NGEN

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $59,150.00 - $106,925.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.