IT Senior Professional

University of Colorado Anschutz; Aurora (CO); Hybrid; USD 58,000 - 78,000; Full time

Job summary

University of Colorado Anschutz in Denver seeks an IT Senior Professional to provide clinical desktop management support, maintain the departmental network and systems, and ensure security and availability for clinical staff.

Responsibilities include desktop support for faculty and staff, user training, software/hardware upgrades, disaster recovery, and regulatory documentation. Hybrid role involves collaboration with faculty, residents, and clinical staff.

Qualifications

• A bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field.
• At least 2 years of professional IT experience.

Responsibilities

• Provide clinical faculty and technical staff desktop support and training.
• Perform software and hardware upgrades and maintenance.
• Support disaster recovery and data security initiatives.
• Maintain documentation for accreditation requirements (CAP, CLIA, etc.).
• Assist with vendor communications and inventory management.

Skills

Effective communication

Customer service

Team collaboration

Education

Bachelor's degree in computer science, MIS, computer engineering, information technology, or related field

Tools

Windows Server 2016+

RHEL

Active Directory/Intune

EHR/EMR/LIS

Backup and disaster recovery

Job description

University of Colorado Anschutz

Department of Pathology

IT Senior Professional

Position #: 00852993 - Requisition #: 41020

This position works within the Department of Pathology Informatics Team to provide clinical desktop management support, maintain the stability of overall departmental network, computers, software, and related components with respect to clinical, technical, administrative clinical goals. Responsibilities of the position include clinical faculty and technical staff desktop support, user training, software and hardware upgrades and maintenance, disaster recovery, and data security. The position involves constant communication with faculty, residents, technicians, and clinical staff of the University of Colorado Denver campus and Children's Hospital Colorado.

Key Responsibilities

Hardware Configuration and Maintenance - 30%

• Configure and deploy computers and hardware. In clinical areas, offices and other areas on campus.
• Install new or update existing computer hardware on a variety of clinical/office systems.
• Support networked and local printers, copiers and label printers.
• Support cassette printers and slide stainer systems with appropriate vendor.

Server Management and Monitoring - 10%

• Physical configuration and rack mount servers
• Install operating system and required services
• Verify servers are on and not in error status daily
• Verify LIS services are running daily (Restart as needed)
• Verify back-ups completed from previous day
• Recover files and information from backups.
• Work within the file server to create shares and apply user access.
• Update and utilize Microsoft Deployment Toolkit for device images

Documentation and Accreditation - 20%

• Maintain departmental policies and procedures documentation related to networking, computer management, troubleshooting, testing, data entry, and user processes.
• Assist with maintaining documentation for accreditation and clinical regulatory requirements (CAP, CLIA, etc.)
• Maintain up-to-date inventory of all hardware and software installations.
• Work within project and strategic planning goals on all projects so that timeframes, costs, and resources can be tracked.
• Perform quality control, validation, and testing for all clinical informatics activities.
• Provide documentation of new user's orientation to network, applications, and security.

Help Desk and User Training - 10%

• Orient users, while obtaining proper documentation, to all electronic resources, including but not limited to: computer resources, VPN access, and security protocols
• Provide end-user training as assigned by supervisor.
• Provide support for all users related to network issues, computer configuration, mobile devices, antivirus and security updates, and other related issues.
• Apply users to security groups and verify shares are created/accessible.

Training and Other Duties -10%

• Complete all required training courses.
• Communication with vendors and other service providers as needed to complete tasks.
• Update and modify department website.
• Update and modify department distribution lists
• Purchase request processing.
• Perform other duties as assigned.

Work Location

Hybrid - this role is eligible for a hybrid schedule of 4 days per week on campus and as needed for in-person meetings.

Why Join Us

Welcome to the Department of Pathology of the University of Colorado Anschutz Medical Campus. The Department has grown substantially in the past 15 years, from 40 to 120 faculty in parallel with the remarkable growth of our hospital based affiliates as well as the city and county of Denver. Our work is value driven and focused on scientific investigation, lifelong learning and a balance of personal and professional values. In addition to a vibrant and highly competitive residency program with 25 positions, we offer 9 fellowships and participate in numerous graduate school and the MD/PhD program of the CU School of Medicine.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications

Minimum Qualifications

• A bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution and 2 years of professional level IT experience.

A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor's degree on a year for year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications

Experience working with:

• Windows Server 2016+ and RHEL or similar, physical and virtual machine.
• Backup and disaster recovery systems, Storage arrays
• Active directory/Intune experience with best practices knowledge.
• Healthcare/Laboratory primary business application experience (EHR/EMR/LIS).
• Experience working in a university or state environment.

Conditions of Employment

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Knowledge, Skills and Abilities

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.

Application Materials Required

Cover Letter, Resume/CV, List of References

Anticipated Pay Range

The starting salary range (or hiring range) for this position has been established as:

$58,051 to $77,788

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [e-mail].

Background Check Statement

The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.