IT Senior Manager, Customer Technology

Weyerhaeuser; Seattle (WA); On-site; USD 145,000 - 217,000; Full time

Benefits offered by this job

Annual Incentive Program

Long-Term Incentive Plan

Comprehensive benefits

Job summary

Weyerhaeuser is seeking an experienced Customer Technology leader to drive a digital product strategy across Wood Products sales, pricing, customer experience, and digital commerce capabilities. You will partner with Business, IT, and leadership teams to operationalize a connected, adaptive product portfolio that delights customers at every interaction.

You will lead a team of product owners and analysts, collaborate with data and security teams, and guide the discovery, experimentation, and

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or a related discipline; equivalent experience considered. MBA or related advanced degree a plus.
• 10+ years of progressive technology experience, including Salesforce, SAP C4C, Microsoft Dynamics, or other CRM platforms in manufacturing, retail, or high-tech environments.
• 3+ years of senior technology leadership experience.
• 7+ years leading digital products or programs involving cross-functional technology integration.
• Proven success building and scaling product management functions that deliver measurable business outcomes.
• Ability to identify strategic opportunities, build business cases, and align stakeholders.
• Demonstrated success leading large system integration partners to deliver measurable business outcomes.
• Enterprise-wide perspective with the ability to align strategy, processes, capabilities, enabling technologies, and governance.
• Experience developing roadmaps and implementing technical solutions for CRM, ERP, digital commerce, and related platforms.
• Ability to operate strategically while engaging in initiative and process details as needed.
• Ability to communicate effectively and influence leaders at all levels across technical and business audiences.
• Ability to influence internal and external stakeholders and build consensus across teams and functions.
• Proven success delivering projects in product, Agile, Waterfall, or SDLC environments.
• Strong ability to define and advance a strategic vision.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong facilitation skills, including the ability to engage business partners, identify needs, and evaluate solution options.
• Excellent written and verbal communication skills.

Responsibilities

• Define and execute the technology product strategy for sales, pricing, customer experience, and digital commerce.
• Lead and develop product team including product owners and functional analysts.
• Partner with other technology teams, data teams, system integrators, and business teams to ensure scalable, production-grade delivery.
• Partner with business leaders to identify opportunities to strengthen core technology capabilities, reduce complexity, apply digital transformation practices, and use disruptive technologies across Wood Products sales and customer experience.
• Create a vision for a connected customer experience grounded in system knowledge, business needs, and industry trends.
• Manage and communicate the discovery, experimentation, and commercialization stages of the customer innovation portfolio.
• Connect processes, people, technology, and data to create a customer 360 view and enable business-led digital transformation.
• Monitor and report tactical and strategic metrics that show adoption, business value, and governance.
• Anticipate and experiment with megatrends and emerging capabilities to guide strategic product, technical, functional, and operational recommendations.
• Collaborate with enterprise, data, security, support, solution, and technical architects and leaders to deliver seamless digital solutions.
• Assess operational, financial, legal, risk, and compliance constraints, and partner with business leaders to evaluate solution feasibility.
• Develop, implement, and improve structures and processes that support digital best practices and sales & customer experience transformation.

Skills

Technology leadership

Senior leadership

Product management

Roadmapping

Strategic thinking

Stakeholder alignment

Communication skills

SDLC delivery

Analytical skills

Facilitation skills

Education

Bachelor’s degree in Computer Science, Engineering, Business, or related discipline

Tools

Salesforce

SAP C4C

Microsoft Dynamics

Job description

At Weyerhaeuser, we are the world’s premier timber, land, and forest products company. Sustainability has been central to our business since 1938, when we planted our first seedling by hand. For more than 100 years, our people have made a lasting impact by managing every acre with diligence, patience, and pride. That is the Weyerhaeuser way.

Our IT team is digitally transforming the timber and wood products industry by modernizing the customer experience. We are creating a connected customer 360 view through dashboards, insights, and digital capabilities, while using technologies such as AI and machine learning to modernize the landscape. Help shape the next phase of our digital future as we transform how we serve customers and their customers. If you want to be part of a world-class technology team changing the world we live in – come grow with us!

We are seeking an experienced Customer Technology leader to drive a digital and disruptive product strategy across Wood Products sales, pricing, customer experience, and digital commerce capabilities. In this role, you will partner with Business, IT, and leadership teams to operationalize a connected, adaptive, and intelligent product portfolio that delights customers at every interaction. You will use modern technology to personalize experiences, improve ease of doing business, differentiate Weyerhaeuser, and strengthen our position as the supplier of choice.

Roles And Responsibilities

• Define and execute the technology product strategy for sales, pricing, customer experience, and digital commerce.
• Lead and develop product team including product owners and functional analysts.
• Partner with other technology teams, data teams, system integrators, and business teams to ensure scalable, production-grade delivery.
• Partner with business leaders to identify opportunities to strengthen core technology capabilities, reduce complexity, apply digital transformation practices, and use disruptive technologies across Wood Products sales and customer experience.
• Create a vision for a connected customer experience grounded in system knowledge, business needs, and industry trends.
• Manage and communicate the discovery, experimentation, and commercialization stages of the customer innovation portfolio.
• Connect processes, people, technology, and data to create a customer 360 view and enable business-led digital transformation.
• Monitor and report tactical and strategic metrics that show adoption, business value, and governance.
• Anticipate and experiment with megatrends and emerging capabilities to guide strategic product, technical, functional, and operational recommendations.
• Collaborate with enterprise, data, security, support, solution, and technical architects and leaders to deliver seamless digital solutions.
• Assess operational, financial, legal, risk, and compliance constraints, and partner with business leaders to evaluate solution feasibility.
• Develop, implement, and improve structures and processes that support digital best practices and sales & customer experience transformation.

Job

Information Technology

Primary Location

USA-WA-Seattle

Schedule

Full-time

Job Level

Manager

Job Type

Experienced

Shift

Day (1st)

Travel

No

Relocation Assistance

Not Available

• Bachelor’s degree in Computer Science, Engineering, Business, or a related discipline; equivalent experience considered. MBA or related advanced degree a plus.
• 10+ years of progressive technology experience, including Salesforce, SAP C4C, Microsoft Dynamics, or other CRM platforms in manufacturing, retail, or high-tech environments.
• 3+ years of senior technology leadership experience.
• 7+ years leading digital products or programs involving cross-functional technology integration.
• Proven success building and scaling product management functions that deliver measurable business outcomes.
• Ability to identify strategic opportunities, build business cases, and align stakeholders.
• Demonstrated success leading large system integration partners to deliver measurable business outcomes.
• Enterprise-wide perspective with the ability to align strategy, processes, capabilities, enabling technologies, and governance.
• Experience developing roadmaps and implementing technical solutions for CRM, ERP, digital commerce, and related platforms.
• Ability to operate strategically while engaging in initiative and process details as needed.
• Ability to communicate effectively and influence leaders at all levels across technical and business audiences.
• Ability to influence internal and external stakeholders and build consensus across teams and functions.
• Proven success delivering projects in product, Agile, Waterfall, or SDLC environments.
• Strong ability to define and advance a strategic vision.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong facilitation skills, including the ability to engage business partners, identify needs, and evaluate solution options.
• Excellent written and verbal communication skills.

About Weyerhaeuser

At Weyerhaeuser, we are the world’s premier timber, land, and forest products company. Sustainability is the founding concept of our business, and our values drive every decision to ensure we continue to lead the forestry industry in sustainability practices. And we know about sustainability – we led it in the forestry industry when we planted our first seedling by hand in 1938. We recognize that our success is dependent on the success of our people. For over 100 years, our Weyerhaeuser team has been making a difference in the world – from the seedlings we plant, to the forests and trees we nurture, we ensure every acre is managed with diligence, patience and pride. That’s the Weyerhaeuser way.

What We Offer

Compensation : This role is eligible for our annual merit-increase program, and we are targeting a salary range of $144,790 - $217,185 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 25% of base pay. Potential plan funding may range from zero to two times that target.

This position is also eligible to receive $32,000 in restrictive stock units on an annual basis, as part of our Long Term Incentive Plan.

Benefits : When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.

Retirement: Employees are able to enroll in our company’s 401k plan, which includes a paid company match in addition to our contribution equal to 5% of your eligible pay.

Paid Time Off or Vacation : We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours and paid parental leave for all full-time employees.

We know you have a choice in your career. We want you to choose us! If you believe in the same core values that we do - safety, integrity, citizenship, sustainability, and inclusion – then we believe Weyerhaeuser will be an incredible place for you to develop and grow your career.

Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.