Senior IT Operations Specialist | New York, NY, USA

Bank of Montreal; New York (NY); On-site; USD 81,000 - 152,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

Bank of Montreal in New York, NY is seeking a Senior IT Operations Specialist to ensure 24/7 production support for mission‑critical systems. You will handle incident management, deployment of changes, and coordination with vendors, while maintaining service levels and security compliance.

The role requires extensive Linux administration experience, virtualization, storage management, and DevOps tooling like Ansible. Collaboration with IT and business units is essential to optimize operations.

Qualifications

• Typically 4–7 years of IT or business experience.
• BS/BA or MBA/MS in computer science, engineering, information systems, math or business.
• Strong knowledge of IT operations, monitoring, logging and alerting.
• Deep technical proficiency across systems, tools, dependencies and processes.
• Excellent verbal and written communication; collaborative and analytical.

Responsibilities

• Provide production floor oversight across compliant, regulated environments.
• Manage complexity across business value, technology and interaction models.
• Recommend and implement solutions after issue analysis and impact review.
• Establish stakeholder relationships to enable business strategy.
• Monitor performance and drive operational improvements.
• Support incident management, change deployment and third-party coordination.

Skills

Red Hat Linux

Vcenter

ESXi

Ansible

Education

BS/BA in CS/Engineering/IS/Math

MBA/MS in CS/Engineering/IS/Math

Tools

HP Nimble

Eletra arrays

Storage array management

Vmware vCenter

Job description

Senior IT Operations Specialist

Application Deadline: 11/23/2025 Address: 3 Times Square Job Family Group: Technology

Technical skills required: Red Hat Linux Systems Administration experience: 8 years including server builds and OS management. Knowledge on vulnerability and configuration management. Knowledge of storage array management preferably on HP Nimble and Eletra arrays. Familiar with Hypervisors technologies such as Vmware Vcenter and ESXi host management. Familiarity with automation technologies such Ansible scripting and other DevOps tools.

Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident.

Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.

Responsibilities

• Provides technical expertise and oversight on the production floor, understanding the full process requirements (compliance, equipment, regulatory) in order to best understand and resolve production issues.
• Manages complexity across business value, technology and interaction models.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Identifies emerging issues and trends to inform decision-making.
• Conducts independent analysis and assessment to resolve strategic issues.
• Establishes deep relationships at all levels within IT and business units, to effectively collaborate in business strategy.
• Monitors and tracks performance, and addresses any issues.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Participates in both internal and external regulatory inspections.
• Works with other operations personnel to develop and implement the counter‑measures necessary to improve production and equipment reliability as well as the compliance posture of the team.
• Provides end to end technology support including computer, applications, network and storage, and root‑cause analysis etc.
• Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
• Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
• Supports deployment activities, managing implementation issues to resolution.
• Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
• Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
• Provides inbound call assistance to end‑users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
• Collaborates and engages with the appropriate areas across the bank.
• Develops or helps to develop the knowledge assets required for the operation.
• Promotes adherence to standards and industry best practices.
• Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
• Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
• Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
• Focus is primarily on business/group within BMO; may have broader, enterprise‑wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non‑routine situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications

• Typically 4-7 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business.
• Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
• Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
• Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills – In-depth.
• Collaboration & team skills – In-depth.
• Analytical and problem solving skills – In-depth.
• Influence skills – In-depth.
• Data driven decision making – In-depth.

Salary: $81,400.00– $151,800.00Pay Type: SalariedTheaboverepresentsBMOFinancialGroup’spayrangeandtype.Salarieswillvarybasedonfactorssuchaslocation,skills,experience,education,andqualificationsfortherole,andmayincludeacommissionstructure.Salariesforpart‑timeroleswillbepro‑ratedbasedonnumberofhoursregularlyworked.Forcommissionroles,thesalarylistedaboverepresentsBMOFinancialGroup’sexpectedtargetforthefirstyearinthisposition.BMOFinancialGroup’stotalcompensationpackagewillvarybasedonthepaytypeofthepositionandmayincludeperformance‑basedincentives,discretionarybonuses,aswellasotherperksandrewards.

BMOalsooffershealthinsurance, tuitionreimbursement, accidentandlifeinsurance, andretirementsavingsplans.Toviewmoredetailsofourbenefits,pleasevisit:https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in‑depth training and coaching, to manager support and network‑building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at http://jobs.bmo.com/us/en

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.