IT Security, Systems & QA Specialist - IRS

Censeo Consulting Group

Washington (District of Columbia)

Hybrid

USD 110,000 - 165,000

Full time

2 days ago

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Benefits offered by this job

Tuition reimbursement

Flexible and remote work opportunities

Paid vacation and sick leave

Job summary

Censeo Consulting Group is seeking an experienced IT Functional Specialist to guide teams delivering IRS modernization initiatives. You will analyze TAC operations, optimize staffing, and develop data-driven solutions for federal clients.

A strong background in analytics, governance, and stakeholder management is essential. Ideal candidates bring 10+ years of domain experience, familiarity with IRS projects, and the ability to translate complex findings into actionable recommendations across

Qualifications

BA/BS required with a strong academic background.
10+ years of related work experience in one of the domains listed above.
Certifications in requisite domain are highly preferred.
Experience working for or supporting the IRS strongly preferred, including knowledge of IRS Digitalization projects and IRS TAC operations.

Responsibilities

Supporting all aspects of client engagements from defining the strategy of a project to preparing final deliverables.
Conducting assessment of organizational roadmap and development of forms modernization production workflow and long-term management and improvement.
Assisting in identifying the measures of success and risks, assess the effectiveness of modernizing the selected forms, and establish a baseline.
Attend site visits to TACs, assessing current processes and interviewing key stakeholder
Conducting quantitative and qualitative analysis of data to identify trends, find opportunities areas, and develop meaningful insights
Contributing thought leadership by engaging in the development of recommendations
Contributing to written and verbal communication specific to the engagement
Building client relationships across your client account, including understanding customer requirements and identifying and resolving delivery risks before they happen
Consistently deriving sound business insights from analysis of complex issues
Developing in-depth knowledge of client issues, needs, and contexts
Sharing insights, results, and recommendations in a comprehensible manner through both written presentations/reports and interactions with teams/clients

Skills

Data analytics

Communication

Facilitation

Problem-solving

Analysis

Stakeholder management

Excel

Education

BA/BS

Job description

The Position:

We are looking for eager, driven candidates with experience in people management, communication, facilitation, problem-solving, and analysis to guide our teams in developing impactful solutions for our Federal clients at the IRS (Internal Revenue Service). Candidates should have 10+ years of experience in their domain with preferred experience supporting the IRS and other federal clients.

IT Functional Specialist - IRS

The Work

This role supports the Internal Revenue Service (IRS) in modernizing its nationwide network of more than 350 Taxpayer Assistance Centers (TACs), which provide critical in-person services to taxpayers seeking assistance with tax law inquiries, account resolution, identity verification, and other tax-related needs. The team will be responsible for analyzing TAC operations, workforce utilization, service delivery models, business processes, and technology capabilities to identify and implement data-driven modernization strategies that improve efficiency, effectiveness, accessibility, and taxpayer experience. Working with diverse stakeholders across the IRS, the team will leverage operational analysis, process improvement, workforce planning, change management, performance measurement, and emerging technologies to enhance service delivery, strengthen data security and identity verification processes, optimize staffing and resource allocation, and develop reporting and analytics capabilities that support real-time decision-making. The role contributes directly to the IRS Strategic Plan by advancing initiatives that improve taxpayer services, increase operational performance, preserve institutional knowledge, and ensure equitable, accurate, and high-quality assistance for taxpayers nationwide.

Domains

We are seeking candidates to serve as Functional Specialists and Leads in the following areas:

Data Analytics & Performance Measurement Lead: Defines KPI and ROI measures, models data, develops dashboard logic and visual requirements, translates findings into measurable decision support, and supports performance monitoring within approved reporting environments.
Security/Privacy Lead: Evaluate federal identity verification processes and data security considerations, security controls, privacy risks, and compliance considerations; evaluate authentication-related processes and informs recommendations without weakening taxpayer protections.
Technology Modernization & Systems Lead: Assess TAC technology systems; conduct systems crosswalk; perform gap analysis and duplication assessment; document the current technical landscape, Translates approved recommendations into implementable requirements, validates feasibility across existing systems and integrations, and reduces rework by assessing the current technological landscape and governance constraints.
Quality Assurance/ User Acceptance Testing Lead: Establishes and enforces acceptance criteria, supports and implements Quality Assurance (QA) and Quality Control (QC) processes, designs and executes pilot evaluations and testing methods, mitigates risk associated with deliverable rejection or rework and ensures all deliverables are met. QC Lead would apply structured review procedures to ensure deliverables, pilot documentation, and performance reporting meet IRS standards and align with the Quality Assurance Surveillance Plan (QASP).

Responsibilities

Supporting all aspects of client engagements from defining the strategy of a project to preparing final deliverables
Conducting assessment of organizational roadmap and development of forms modernization production workflow and long-term management and improvement
Assisting in identifying the measures of success and risks, assess the effectiveness of modernizing the selected forms, and establish a baseline
Attend site visits to TACs, assessing current processes and interviewing key stakeholder
Conducting quantitative and qualitative analysis of data to identify trends, find opportunities areas, and develop meaningful insights
Contributing thought leadership by engaging in the development of recommendations
Contributing to written and verbal communication specific to the engagement
Building client relationships across your client account, including understanding customer requirements and identifying and resolving delivery risks before they happen
Consistently deriving sound business insights from analysis of complex issues
Developing in-depth knowledge of client issues, needs, and contexts
Sharing insights, results, and recommendations in a comprehensible manner through both written presentations/reports and interactions with teams/clients

The Ideal Candidate

At Censeo, we are looking for unique candidates whose passion and enthusiasm will help shape Censeo’s client insights and workplace culture. Our staff have a wide range of backgrounds, areas of expertise, personality types, and favorite breakfast foods. Our client and cultural successes are rooted in our team’s innovation, creative problem solving, and collaboration. The unique perspective that you bring and the way you tackle problems are much more important to us than what’s printed on your diploma. We believe a successful Project Manager will have:

BA/BS required with a strong academic background
10+ years of related work experience in one of the domains listed above
Certifications in requisite domain are highly preferred
Experience working for or supporting the IRS strongly preferred, including knowledge of IRS Digitalization projects and IRS TAC operations
Experience should include work in professional services, consulting, and/or federal government service or contracting
Superior creative problem-solving, analytical, and quantitative skills
Ability to work effectively on projects with demanding deadlines in a team environment
Effective written and verbal communication skills with an ability to share and synthesize knowledge
Ability and desire to take initiative and ownership over project work and professional development and growth
Knowledge of Excel, PowerPoint and other spreadsheet and presentation software

The Company

Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients’ most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions.

At Censeo, our award-winning culture means you’ll join a tight-knit community of 95 brilliant and passionate colleagues. We are advocates for a better functioning public sector, and we’re also good friends who know the names of each other’s dogs. Our philosophy is horizontal, not hierarchical, and our open-door policy encourages a culture of entrepreneurship at all levels. We share successes, make decisions together, and foster an environment for those with passion and initiative to lead. Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firm in ways that reach far beyond client projects.

The Location

Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post-work happy hours, team dinners, and game nights.

The Fine Print

The salary range for this role is $110,000 - $165,000 depending on experience
Expected travel 10-25%; mayincrease based on business needs
This is an exempt, full-time position
This role is subject to a hybrid work schedule
Essential Physical Functions
- Sitting: Particularly for sustained periods of time
- Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another

Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at https://www.censeoconsulting.com/about/join-us/.

Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.

Join Our Award-Winning Culture!

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