IT Security Engineer - Threat & Change Response

Jobtailor

Downers Grove (IL)

On-site

USD 60,000 - 90,000

Full time

5 days ago

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Job summary

Jobtailor is seeking a security-focused professional to support, administer, troubleshoot, repair, and elevate customer issues across security technologies. You will assist customers with requested moves, adds, and changes while protecting client computer systems, networks, and data.

Stay current on security intelligence, manage tickets within SLAs, perform health checks, and assist with escalated engagements.

Qualifications

Experience with security technologies listed in the requirements across enterprise environments.
Strong knowledge of security concepts, change management, and incident handling.
Ability to communicate security requirements to technical and non-technical stakeholders.
Legal work eligibility to work in the US without sponsorship.

Responsibilities

Support, administer, troubleshoot, repair, and elevate customer issues across security-focused technologies.
Assist customers with moves, adds, and changes while protecting client systems and data.
Stay up to date on security intelligence and attackers’ methodologies.
Manage requests in the team and personal queue within SLAs.
Efficiently manage tickets and perform system health checks for security products.
Assist with escalated security engagements as needed.
Troubleshoot, report, and communicate with technical and non-technical stakeholders.
Communicate with customers and internal teams.
Research and recommend security enhancements and services.