IT Security Engineer

Encore Global; Coppell (TX); On-site; USD 78,000 - 101,000; Full time

Job summary

Encore Global is seeking an IT Security Engineer to monitor security alerts, detect incidents, and support security platform operations. You will work with systems, network, and application teams to maintain a strong security posture and respond to events promptly.

The role emphasizes incident management, documentation, and continuous improvement of security controls in a fast-paced environment.

Qualifications

• 3 years of general IT experience and incident response experience.
• Experience with DNS security, EDR/MDR, phishing analysis, data loss prevention, and cloud security.
• Strong communication and analytical skills; familiarity with regulatory frameworks.

Responsibilities

• Monitor security alerts, network traffic, and user activity to detect incidents.
• Execute incident response according to playbooks and document findings.
• Support security platforms operations including SIEM onboarding and tuning.
• Create and maintain runbooks, playbooks, and procedures.
• Collaborate with cross-functional teams to align security with business goals.

Skills

Security incident response

Blue Team

Regulatory compliance

Communication skills

Risk management

Education

Relevant security certifications

Tools

SIEM

EDR

IDS/IPS

Firewalls

DNS security

Job description

Position Overview

The Security Team is responsible for securing Encore’s infrastructure to ensure the confidentiality, integrity, and availability of systems and resources. The IT Security Engineer works to prevent, detect, and respond to security events while also supporting the operation, maintenance, and continuous improvement of Encore’s security platforms and controls.

This role works closely with systems engineers, network engineers, application teams, and senior security engineers to maintain Encore’s global security posture. The IT Security Engineer monitors emerging threats, investigates security events, supports security tool deployments and enhancements, and coordinates with internal teams to reduce risk and improve resilience. This position reports to the Manager of Information Security.

Key Job Responsibilities

Security Monitoring and Detection

• Monitor security alerts, network traffic, and user risk/activity to identify and respond to potential security incidents.
• Monitor data flows and user activities to detect and help prevent potential data loss.
• Perform triage and initial investigation of security events and suspicious activity.
• Identify false positives, tune detections under guidance, and recommend improvements.

Security Incident Management

• Execute incident response activities according to documented playbooks and procedures.
• Document incidents, findings, root causes, and remediation actions.
• Investigate security events, categorize incidents, and escalates critical or complex issues as appropriate.
• Assist with root cause analysis and participate in post-incident reviews.
• Support containment, eradication, and recovery efforts during incidents.

Security Platform Operations

• Support the operation, monitoring, and health of security platforms including SIEM, EDR/MDR, email security, DNS security, identity protection, and DLP.
• Assist with SIEM onboarding, log parsing, tuning, and alert optimization.
• Assist with configuration, testing, and deployment of new security tools and capabilities.
• Participate in security platform upgrades, changes, and maintenance activities.
• Follow change management processes for security system updates and enhancements.
• Assist in troubleshooting security product issues and integration failures.

Reporting and Communication

• Generate clear and concise incident reports, findings, and analysis summaries.
• Communicate security risks, incidents, and recommended actions to stakeholders as appropriate.
• Collaborate with cross‑functional teams to align security operations with organizational objectives.
• Create, maintain and improve documentation, runbooks, playbooks, and operational procedures.
• Perform other duties as assigned.

Job Qualifications

• 3 years of general IT experience (help desk or desktop support).
• 3 years of incident response experience.
• 3 years of experience with: DNS security, Endpoint Detection and Response, Phishing Analysis, Email Security, Data Loss Prevention, Security Awareness Training, Identity Protection, Cloud Security.
• Proficient in security operations, understanding of Blue Team and incident response tactics.
• Familiarity with security technologies and tools: including IDS/IPS, firewalls, proxies, SIEM, EDR.
• Outstanding communication and analytical skills.
• Understanding of regulatory compliance and risk management frameworks.
• Logical thinking ability to translate security requirements into precise plans to mitigate risk.
• Relevant security certifications.

Competency Group

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big PictureDecision Quality
• Manages Complexity
• Value People
• Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned

Salary Pay Range: $77,554.00 - $100,820.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.