IT SAP Senior Support Analyst

Hensel Phelps; Greeley (CO); On-site; USD 85,000 - 91,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Health Savings Account (HSA)

Paid time off

Cell phone allowance

Vehicle or vehicle allowance

Job summary

Hensel Phelps seeks an IT SAP Senior Support Analyst to ensure stability and optimization of SAP ECC/S4HANA environments across the organization. You will work with stakeholders to define requirements, deploy enhancements, and support testing and training initiatives.

This role requires strong problem-solving, SQL/NoSQL knowledge, and excellent communication. You will conduct audits, document processes, and contribute to disaster recovery and security practices while collaborating in a

Qualifications

• Formal education: college diploma or university degree in computer science or information systems with 7+ years experience
• In-depth SAP or S/4HANA experience with desktop apps (Microsoft Office, CRM, HR, financial systems)
• Experience building/maintaining software
• Troubleshooting principles and issue resolution techniques
• Broad knowledge of programming languages incl. SQL/NoSQL
• Ability to develop technical documentation for training and end-user procedures
• Knowledge of trends in technology relating to software applications
• Experience building/maintaining databases for query and problem tracking
• Strong alignment with organizational goals
• Security awareness
• Self-motivated, quick learner with strong analytical and prioritization abilities
• Excellent written, oral, interpersonal, and presentation skills
• Team-oriented, collaborative mindset
• Applicants must pass a background check

Responsibilities

• Define business requirements and systems goals with executives and stakeholders
• Ensure compatibility and interoperability of in-house computing systems
• Review and analyze system effectiveness and strategize improvements
• Deploy new applications and enhancements to software and OS
• Conduct cost-benefit and ROI analyses for proposed systems
• Support testing of new and existing software
• Design and perform server and security audits and disaster recovery procedures
• Coordinate end-to-end tests and end-user reviews
• Document problem-solving processes and resolutions
• Communicate application problems to stakeholders and teams
• Identify and learn applicable software applications used by the organization
• Coordinate with department heads on training needs and objectives
• Deliver software training programs and classes
• Apply diagnostic utilities for troubleshooting

Skills

SAP / S/4HANA

SQL/NoSQL

Troubleshooting

Database knowledge

Documentation

Security awareness

Team collaboration

Problem solving

Communication skills

Software development

Education

College diploma or university degree in Computer Science / Information Systems

Tools

Microsoft Office

CRM Systems

HR Systems

Financial Systems

Job description

About Hensel Phelps

At Hensel Phelps, we don’t just build projects—we build careers, communities, and a culture of excellence. As an employee-owned company, every person here plays a vital role in shaping our success and future. Guided by our core values of Ownership, Integrity, Builder mindset, Diversity, and Community, we combine cutting‑edge technology with hands‑on expertise to deliver landmark projects across the nation. When you join Hensel Phelps, you join a team that values your growth, empowers your ideas, and invests in your journey. Together, we create an environment where innovation thrives, safety is paramount, and every individual has the opportunity to make a lasting impact.

Job Description

The IT SAP Senior Support Analyst’s ensures the stability, integrity, and efficient operation of the organization’s core business systems. Experiance with SAP ECC and/or S/4HANA is required, along with a strong understanding of how SAP supports key operational processes. This role involves maintaining and optimizing networked software and systems, while using strong communication and problem‑solving skills to resolve issues and maximize the value of IT investments.

Key Responsibilities

• Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and identify and resolve business systems issues

• Ensure compatibility and interoperability of in-house computing systems

• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems

• Deploy new applications and enhancements to existing applications, software, and operating systems

• Perform cost‑benefit and return on investment analyses for proposed systems to aid management in making implementation decisions

• Provide support for the testing of new and existing software applications under development or consideration for purchase

• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies

• Coordinate and perform in‑depth tests, including end‑user reviews, for modified and new systems

• Record, track, and document the problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution

• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders

• Identify and learn appropriate software applications used and supported by the organization

• Coordinate with department heads to assess departmental application training needs and objectives

• Participate in the design, development, and delivery of software applications training programs and individual classes

• Apply diagnostic utilities to aid in troubleshooting.

Qualifications

• Formal Education & Certification College diploma or university degree in the field of computer science, information systems, and/or 7+ years equivalent work experience

• In‑depth, hands‑on knowledge of and experience with SAP or S/4HANA and desktop applications, including Microsoft office, CRM systems, HR systems, various financial systems

• Experience having built/maintained software

• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques

• Broad knowledge of programming languages and techniques, including SQL/NoSQL

• Able to develop and interpret technical documentation for training and end user procedures

• Knowledge of trends in technology relating to software applications

• Experience with building and maintaining databases for query and problem tracking

• Good understanding of the organization’s goals and objectives

• Security awareness

• Highly self‑motivated and directed

• Ability to absorb new ideas and concepts quickly

• Good analytical and problem‑solving abilities

• Ability to effectively prioritize and execute tasks in a high‑pressure environment

• Ability to conduct research into software development and delivery concepts, as well as technical application issues

• Ability to present ideas in business‑friendly and user‑friendly language

• Very strong customer service orientation

• Excellent written, oral, interpersonal, and presentational skills

• Experience working in a team‑oriented, collaborative environment

• Applicants must pass a background check before hire

Physical Requirements

Light Work. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

• The individual in this position will periodically walk, kneel, sit, crouch, reach, stoop, read/see, speak, push, pull, lift, stand, and finger/type. The frequency of each action varies by workflow and office activity.

• Walking - The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, boxes, cabinets, etc.

• Constantly operates a computer and other office machinery, such as a calculator, copy machine, phone, computer, and computer printer.

• The person in this position frequently communicates with employees and external stakeholders regarding a variety of topics related to office administration.

• Constantly computes, analyzes, and conceptualizes mathematical calculations and formulas.

• Constantly reads written communications and views email submissions.

• The person in this position regularly sits in a stationary position in front of a computer screen.

• Visual acuity and ability to operate a vehicle as certified and appropriate.

• Rarely exposed to high and low temperatures

• Rarely exposed to noisy environments and outdoor elements such as precipitation and wind.

Education

College diploma or university degree in the field of computer science, information systems, and/or 7+ years equivalent work experience.

Benefits

Hensel Phelps provides generous benefits for our salaried employees. This position is eligible for company paid medical insurance, life insurance, accidental death & dismemberment, long‑term disability, 401(K) retirement plan, health savings account (HSA) (HSA not available in Hawaii), and our employee assistance program (EAP). It also is eligible for employee paid enrollment in vision and dental insurance. Hensel Phelps also believes in the importance of taking time to recharge. As a result, salaried employees are eligible for paid time off beginning upon hire. Salaried positions (project engineers and above) participate in an annual bonus plan, subject to company and employee performance. Salaried employees (this is all salaried employees) are also eligible for a company cell phone or cell phone allowance in accordance with company policy. Further, salaried employees (project engineers and above) also receive either a vehicle or vehicle allowance in accordance with Hensel Phelps’ policies. Based on position location, a cost of living adjustment (COLA) may also be included (subject to periodic review and adjustment).

Compensation Data (Colorado Only)

Base salary range: $84,640 - $91,200

Equal Opportunity Employer Statement

Hensel Phelps is an equal opportunity employer. Hensel Phelps is committed to engaging in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity and expression, domestic partner status, pregnancy, disability, citizenship, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)