IT Senior Applications Support Analyst - Product Management

Hensel Phelps; Greeley (CO); On-site; USD 87,000 - 96,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid time off

Job summary

Hensel Phelps is seeking an IT Senior Applications Support Analyst to ensure the stability and efficient operation of in‑house information systems that support core organizational functions. You will maintain, support, and optimize networked software and operating systems while communicating with leadership and stakeholders to maximize IT investments.

The role collaborates with executives to define business requirements, design new applications, and implement training and governance.

Qualifications

• College diploma or university degree in computer science, information systems, and/or 7+ years equivalent work experience.
• In‑depth, hands‑on knowledge of and experience with enterprise and desktop applications, including Microsoft office, CRM systems, HR systems, various financial systems.
• Experience having built/maintained software.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Broad knowledge of programming languages and techniques, including SQL/NoSQL.
• Able to develop and interpret technical documentation for training and end user procedures.
• Knowledge of trends in technology relating to software applications.
• Experience with building and maintaining databases for query and problem tracking.
• Good understanding of the organization’s goals and objectives.
• Security awareness
• Highly self‑motivated and directed
• Ability to absorb new ideas and concepts quickly
• Good analytical and problem‑solving abilities
• Ability to effectively prioritize and execute tasks in a high‑pressure environment
• Ability to conduct research into software development and delivery concepts, as well as technical application issues
• Ability to present ideas in business‑friendly and user‑friendly language
• Very strong customer service orientation
• Excellent written, oral, interpersonal, and presentational skills
• Experience working in a team‑oriented, collaborative environment.

Responsibilities

• Define and communicate enterprise product management strategy, standards, governance, and operating models aligned to organizational goals.
• Own portfolio roadmaps, intake, prioritization, and investment frameworks, balancing business needs, capacity, and strategic value.
• Partner with executive leadership to set up product management roles, decision rights and governance structures across the organization.
• Turn strategic objectives into product initiatives, requirements and measurable outcomes with business, technical and operational teams.
• Drive communication and accountability across executives, business stakeholders, vendors and technical teams.
• Lead change management, training and mentoring so product managers, business analysts and stakeholders adopt product management practices.
• Set KPIs, maturity and value‑realization metrics. Analyze portfolio performance, feedback and industry trends, and report portfolio health, roadmap progress and maturity to senior leadership.
• Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and identify and resolve business systems issues
• Ensure compatibility and interoperability of in‑house computing systems
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Design and deploy new applications and enhancements to existing applications, software, and operating systems
• Perform cost‑benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
• Provide support for the testing of new and existing software applications under development or consideration for purchase
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies
• Coordinate and perform in‑depth tests, including end‑user reviews, for modified and new systems
• Record, track, and document the problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
• Identify and learn appropriate software applications used and supported by the organization
• Coordinate with department heads to assess departmental application training needs and objectives
• Participate in the design, development, and delivery of software applications training programs and individual classes
• Apply diagnostic utilities to aid in troubleshooting

Skills

Product management

Stakeholder communication

Analytical thinking

Problem solving

SQL/NoSQL

Education

College diploma or university degree in computer science or information systems

Tools

Microsoft Office

CRM systems

HR systems

Financial systems

Job description

IT Senior Applications Support Analyst - Product Management

About Hensel Phelps

At Hensel Phelps, we don’t just build projects—we build careers, communities, and a culture of excellence. As an employee-owned company, every person here plays a vital role in shaping our success and future. Guided by our core values of Ownership, Integrity, Builder mindset, Diversity, and Community, we combine cutting‑edge technology with hands‑on expertise to deliver landmark projects across the nation. When you join Hensel Phelps, you join a team that values your growth, empowers your ideas, and invests in your journey. Together, we create an environment where innovation thrives, safety is paramount, and every individual has the opportunity to make a lasting impact.

Job Description

The IT Senior Applications Analyst’s role is to ensure the stability, integrity, and efficient operation of the in‑house information systems that support core organizational functions. This is achieved by maintaining, supporting, and optimizing all networked software and associated operating systems. This individual will apply proven communication, analytical and problem‑solving skills to help identify, communicate, and resolve systems issues to maximize the benefit of IT systems investments.

Key Responsibilities

• Define and communicate enterprise product management strategy, standards, governance, and operating models aligned to organizational goals.
• Own portfolio roadmaps, intake, prioritization, and investment frameworks, balancing business needs, capacity, and strategic value.
• Partner with executive leadership to set up product management roles, decision rights and governance structures across the organization.
• Turn strategic objectives into product initiatives, requirements and measurable outcomes with business, technical and operational teams.
• Drive communication and accountability across executives, business stakeholders, vendors and technical teams.
• Lead change management, training and mentoring so product managers, business analysts and stakeholders adopt product management practices.
• Set KPIs, maturity and value‑realization metrics. Analyze portfolio performance, feedback and industry trends, and report portfolio health, roadmap progress and maturity to senior leadership.
• Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and identify and resolve business systems issues
• Ensure compatibility and interoperability of in‑house computing systems
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Design and deploy new applications and enhancements to existing applications, software, and operating systems
• Perform cost‑benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
• Provide support for the testing of new and existing software applications under development or consideration for purchase
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies
• Coordinate and perform in‑depth tests, including end‑user reviews, for modified and new systems
• Record, track, and document the problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
• Identify and learn appropriate software applications used and supported by the organization
• Coordinate with department heads to assess departmental application training needs and objectives
• Participate in the design, development, and delivery of software applications training programs and individual classes
• Apply diagnostic utilities to aid in troubleshooting

Qualifications

• College diploma or university degree in the field of computer science, information systems, and/or 7+ years equivalent work experience
• In‑depth, hands‑on knowledge of and experience with enterprise and desktop applications, including Microsoft office, CRM systems, HR systems, various financial systems
• Experience having built/maintained software
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
• Broad knowledge of programming languages and techniques, including SQL/NoSQL
• Able to develop and interpret technical documentation for training and end user procedures
• Knowledge of trends in technology relating to software applications
• Experience with building and maintaining databases for query and problem tracking
• Good understanding of the organization’s goals and objectives
• Security awareness
• Highly self‑motivated and directed
• Ability to absorb new ideas and concepts quickly
• Good analytical and problem‑solving abilities
• Ability to effectively prioritize and execute tasks in a high‑pressure environment
• Ability to conduct research into software development and delivery concepts, as well as technical application issues
• Ability to present ideas in business‑friendly and user‑friendly language
• Very strong customer service orientation
• Excellent written, oral, interpersonal, and presentational skills
• Experience working in a team‑oriented, collaborative environment.

Physical Requirements

Light Work. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

• The individual in this position will periodically walk, kneel, sit, crouch, reach, stoop, read/see, speak, push, pull, lift, stand, and finger/type. The frequency of each action varies by workflow and office activity.
• Walking - The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, boxes, cabinets, etc.
• Constantly operates a computer and other office machinery, such as a calculator, copy machine, phone, computer, and computer printer.
• The person in this position frequently communicates with employees and external stakeholders regarding a variety of topics related to office administration.
• Constantly computes, analyzes, and conceptualizes mathematical calculations and formulas.
• Constantly reads written communications and views email submissions.
• The person in this position regularly sits in a stationary position in front of a computer screen.
• Visual acuity and ability to operate a vehicle as certified and appropriate.
• Rarely exposed to high and low temperatures
• Rarely exposed to noisy environments and outdoor elements such as precipitation and wind.

Education

College diploma or university degree in the field of computer science, information systems, and/or 7+ years equivalent work experience.

Compensation Data (Colorado Only)

Base Salary Range: $86,640.00 - $95,760.00 USD

Benefits

Hensel Phelps provides generous benefits for our salaried employees. This position is eligible for company paid medical insurance, life insurance, accidental death & dismemberment, long-term disability, 401(K) retirement plan, health savings account (HSA) (HSA not available in Hawaii), and our employee assistance program (EAP). It also is eligible for employee paid enrollment in vision and dental insurance. Hensel Phelps also believes in the importance of taking time to recharge. As a result, salaried employees are eligible for paid time off beginning upon hire. Salaried positions (project engineers and above) participate in an annual bonus plan, subject to company and employee performance. Salaried employees (this is all salaried employees) are also eligible for a company cell phone or cell phone allowance in accordance with company policy. Further, salaried employees (project engineers and above) also receive either a vehicle or vehicle allowance in accordance with Hensel Phelps’ policies. Based on position location, a cost of living adjustment (COLA) may also be included (subject to periodic review and adjustment).

Equal Opportunity Employer Statement

Hensel Phelps is an equal opportunity employer. Hensel Phelps is committed to engaging in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity and expression, domestic partner status, pregnancy, disability, citizenship, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)

Accessibility Notice:

Hensel Phelps will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation related to completing the online application, please contact [e-mail] or 970.346.7414

Information at a Glance

At Hensel Phelps, we bring our clients’ vision to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property. Our expert development, construction and facility services teams ensure that every project meets our clients’ goals and objectives. Over our 84‑year history, Hensel Phelps has evolved from a bid‑build general contractor to a full‑service building provider. Our organization is comprised of three lines of business – development, construction, and facility services. These groups work as a cohesive team, sharing ideas and knowledge from each discipline to provide our clients with the highest level of service. Our capabilities span from concept through the long‑term facilities management of projects, which means that our focus is on the complete life cycle of each project we build. Hensel Phelps Facility Services Group is uniquely qualified with decades of facility experience. The Facility Services Group specializes in facility solutions, building systems integration, specialized construction, and facility management. Our team provides best‑in‑class operational solutions with technical knowledge and subject matter experts of building systems, envelopes, campus, and client operations.