IT Revenue Cycle Analyst Sr

AdventHealth; Maryland; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Revenue Cycle Analyst to enhance their revenue cycle technology. This pivotal role involves analyzing operational requirements, configuring applications, and providing exceptional customer service. The ideal candidate will thrive in a dynamic environment, leveraging their expertise to mentor others while ensuring data integrity and optimal workflow. If you are passionate about technology and healthcare, this opportunity offers a chance to make a significant impact while growing professionally and personally.

Benefits

Benefits from Day One

Career Development

Whole Person Wellbeing Resources

Award-winning IT Department

Qualifications

• 5 years’ experience in revenue cycle systems evaluation and analysis.
• 3 years’ experience in developing training materials for users.

Responsibilities

• Analyze operational requirements and propose effective solutions.
• Lead collaboration and communication with stakeholders.

Skills

Revenue Cycle Analysis

Customer Service Skills

Project Management

CCL/SQL Knowledge

Interpersonal Skills

Problem Solving

Training Development

Education

Bachelor's in Healthcare, IT, or Computer Science

5 years’ experience in revenue cycle systems

Tools

CCL

SQL

Integrated HealthCare Applications

Job description

AdventHealth Information Technology

Location: Remote

All the benefits and perks you need for you and your family:

Benefits from Day One

Career Development

Whole Person Wellbeing Resources

Award-winning IT Department

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time Days. M-F 8am-5pm ( On call support hours)

The role you’ll contribute:

The Revenue Cycle Analyst - Senior works independently and successfully engages simultaneously in multiple initiatives of moderate to high complexity identifying ways that revenue cycle technology improves workflow. Is responsible for activities that cover analysis, design, configuration, testing, and implementation as well as application support, performing troubleshooting, and issue resolution. Serves as a primary mentor and utilizes expertise in application logic, providing technical guidance and oversight, and technical expertise. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Analyze operational requirements and system capabilities to propose effective solutions. Develops system design, including functional specifications, and implements strategies based upon the analysis of specific operational needs. Analyzes business and user needs and documents business requirements, defines benefits and estimates cost at an advanced level.

• The Revenue Cycle Analyst works independently and successfully engages simultaneously in multiple initiatives of moderate to high complexity across the organization.

• Complete application configuration changes. Obtain change control sign off. Configures application changes according to standards. Document application changes, testing plans, testing results and project requirements in the AIT Revenue and Administrative Systems approved tool for Knowledge Management.

• Test configuration and workflow changes. Develop test scripts. Performs unit, system, and integration testing per standards and documents outcome.

• Optimizes, maintains and supports application/system as required. Provides on-call support, Troubleshoot and resolves complex production support issues. Leads escalation procedures.

• Communicates application issues with vendor per vendor's reporting process. Ability to use own cell phone for texting and phone call communication. Able to respond to issues while on call within 30 minutes of being contacted.

• Leads collaboration and communications with internal and external stakeholders within multiple venues.

• Identifies data integrity issues and analyzes data and process flows for process improvement opportunities. Performs data analysis to include the use of CCL or other technical tools in order to extract requirements, identify data inaccuracies, and ensure accurate processing and reporting with minimal to no supervision.

• Creates and provides department and/or customer documentation as it relates to AIT Revenue and Administrative Systems solutions. Trains the customer on how to use revenue cycle applications with advanced expertise. Provides Go- Live Support to include necessary travel to AHS facilities within Florida and out of state.

• Performs other duties as assigned.

• Works closely with Team Lead or Manager when researching, planning, building, and implementing approved projects. Partners with Team Lead or Manager to oversee the delivery of solutions and appropriately manages and escalates risks and issues.

• Oversees projects with minimal to no supervision to include the planning, design, execution and on-going monitoring of activities to ensure successful completion and meeting of deadlines.

• Acts as super user to application, trains and mentors new employees with no help.

• Use CCL, Scripting and a database knowledge to research and problem solve technical issues at an advanced level.

• Serves as a primary mentor and utilizes expertise in application logic, providing technical guidance and oversight, and acting as a point of escalation and technical expert with advanced level.

The expertise and experience you’ll need to succeed:

• Bachelor's in Healthcare, IT, Computer Science, or related field OR 5 years’ experience evaluating and analyzing revenue cycle systems features and functionality for problem solving or equivalent work experience

• 3 years’ experience developing training materials for users of various skill level Required

• 3 years’ experience documenting workflow design and identify areas for improvement Required

• Knowledge of software development, revenue cycle systems implementation and systems development lifecycle.

• Displays strong customer service skills.

• Strong interpersonal and teamwork skills.

• Conceptual and practical understanding of various training techniques for users with various learning styles.

• Advanced knowledge of HL7 concepts and operating within an Integrated HealthCare applications environment.

• Advanced ability to manage multiple tasks within deadline constraints.

• Intermediate CCL/SQL knowledge and relational database knowledge.

• Ability to work with no supervision while supervising people and projects.

• Working knowledge of ITIL principles.

Preferred Qualifications:

• MD-Staff Credentialing System required

• MD-Staff Certification Preferred but not required

• Ability to lead small to medium-scale projects.

• Proficient in managing cross-functional meetings and initiatives without supervision.

• Strong critical thinking and proactive problem-solving skills.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Information Systems

Organization: AdventHealth Information Technology

Schedule: Full-time

Shift: 1 - Day

Req ID: 25009352

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.