IT Request Processing Technician #283

United States Senate Sergeant at Arms; Washington (District of Columbia); Híbrido; USD 69 000 - 79 000; Tempo integral

Resumo da oferta

The United States Senate is seeking an IT Request Processing Technician to join our Chief Information Officer team. This role focuses on assisting customers with IT equipment purchases and initiating purchase orders for approved Senate IT equipment, emphasizing Excel-based data management and clear communication with Senate offices.

The position requires attention to detail, the ability to manage multiple procurement tasks, and a collaborative approach to resolving issues.

Qualificações

• Ability to review detailed requests, financial information, quotes, invoices, and supporting documentation for accuracy and completeness.
• Knowledge of purchase orders, purchase requisitions, invoice processing, procurement workflows, or eProcurement.
• Strong customer service and communication skills with the ability to explain requirements and resolve issues with customers and stakeholders.
• Ability to manage and track multiple requests and priorities in a deadline-driven environment.
• Experience using Microsoft Office applications, especially Excel.
• Ability to learn and apply organizational policies, procedures, funding requirements, and technology procurement processes.
• Ability to learn and effectively use internal financial, procurement, and asset management systems.

Responsabilidades

• Reviews, processes, and tracks IT procurement requests for accuracy, funding, documentation, and policy compliance.
• Creates and manages purchase requisitions, purchase orders, change orders, and contract-related orders for IT products and services.
• Reviews and processes invoices and resolves procurement, billing, and payment discrepancies.
• Provides customer support and guidance for standard, specialized, and non-standard technology purchases.
• Coordinates technology procurement for Senate Media Centers and Office Automation requirements.

Conhecimentos

Detail-oriented

Customer service

Communication

Multi-tasking

Formação académica

High School Diploma/GED

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

Target Hiring Range: $69,000 - $79,000
Target Hiring Range: $69,000 - $79,000
Department: Chief Information Officer Posting Date Range: 10/15/2026 - Until Filled Pay Grade Range: $69000-$120750
Work Hours: 8:30am- 5:30pm
FLSA Status: Non-Exempt
Work Location Status: Hybrid
Hybrid Schedule: 6 days per month onsite with specific scheduled days and times subject to the operational needs of the team as well as manager approval.
All remote or hybrid work arrangements must be performed from within the continental United States, subject to Sergeant at Arms approval.
The Senate Sergeant at Arms does not pay for relocation expenses.
This vacancy announcement closes at 11:59pm EST. Late applications will not be accepted.
Job Description
JOB OVERVIEW
The Target Hiring Range for this position is: $69,000 - $79,000
The United States Senate is seeking an IT Request Processing Technician to join our team. This role requires a seasoned professional capable of assisting customers with purchases of non-standard IT equipment and initiating purchase orders for Senate IT-approved equipment. The ideal candidate will combine effective communication and comprehensive knowledge of Microsoft Excel to support our mission. Join our Technology Governance & Budget team as an IT Request Processing Technician and help support the technology needs of the U.S. Senate community. In this role, you’ll work directly with Senate offices and internal teams to help guide technology purchases from request through completion, including processing orders, purchase requisitions, invoices, and other procurement activities. We’re looking for someone who enjoys helping others, pays attention to details, stays organized, and is comfortable managing multiple priorities. You don’t need to know all of our systems on day one—we value someone who is eager to learn, asks questions, works well with others, and takes pride in providing great customer service. If you enjoy solving problems and want to be part of a collaborative team that helps keep technology moving across the Senate, we’d love to hear from you. Key Accountabilities/Essential Job Duties Reviews, processes, and tracks IT procurement requests for accuracy, funding, documentation, and policy compliance. Creates and manages purchase requisitions, purchase orders, change orders, and contract-related orders for IT products and services. Reviews and processes invoices and resolves procurement, billing, and payment discrepancies. Provides customer support and guidance for standard, specialized, and non-standard technology purchases. Coordinates technology procurement for Senate Media Centers and SAA Office Automation requirements. Collaborates with internal teams, Senate offices, and vendors to resolve issues, improve processes, support system testing, and maintain procedures. Performs other duties as assigned. JOB SPECIFICATIONS Required Education High School Diploma/GED. Other Duties/ Responsibilities

• Initiates and manages procurement activities for approved IT equipment, software, and services and provides customer support for specialized or non-standard technology purchases.
• Reviews requests for accuracy, funding, documentation, and applicable requirements; coordinates with customers and internal stakeholders to resolve discrepancies; and supports accurate and timely processing throughout the procurement and payment lifecycle.
  

Required Work Experience

• 1–2 years of relevant experience in procurement, financial processing, IT request management, customer service, administrative operations, or a related field.
  

Required Special Skills/ Knowledge

• Ability to review detailed requests, financial information, quotes, invoices, and supporting documentation for accuracy and completeness.
• Knowledge of or experience with purchase orders, purchase requisitions, invoice processing, procurement workflows, or eProcurement.
• Strong customer service and communication skills with the ability to explain requirements and resolve issues with customers and stakeholders.
• Ability to manage and track multiple requests and priorities in a deadline-driven environment.
• Experience using Microsoft Excel and other Microsoft Office applications.
• Ability to learn and apply organizational policies, procedures, funding requirements, and technology procurement processes.
• Ability to learn and effectively use internal financial, procurement, and asset management systems.
• As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.
  

Working Conditions

• Work is performed in an office environment, with frequent computer and system use to process procurement requests, purchase orders, invoices, and documentation.
• Work requires regular interaction with internal customers, Senate offices, vendors, and cross-functional SAA teams, often involving problem-solving, issue resolution, and coordination of procurement activities.
• Work may involve periods of time-sensitive tasks, high-volume transaction processing, and handling multiple concurrent requests that require accuracy, attention to detail, and adherence to procurement policies.
• Work requires occasional onsite visits or coordination for technology procurement related to Senate Media Centers or Office Automation projects.
• Work requires the ability to communicate clearly and professionally, both verbally and in writing, in a customer service-oriented environment.
• Work requires the incumbent to be able to sit or stand for extended periods, work with digital systems, review documentation, and manage workload in a fast-paced operational setting.
  

CONDITIONS OF EMPLOYMENT To be employed by a Senate employing office in a paid position in the continental United States an individual must:

• Be a U.S. citizen;
• Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C.
• 1324b(a)(3)(B);
• Be (i) admitted as a refugee under 8 U.S.C.
• 1157 or granted asylum under 8 U.S.C.
• 1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or
• Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law).
  

Employment is contingent on background / security investigation results. Benefits At-a-glance
The SAA provides a highly competitive benefits package for all SAA staff. Our benefits extend beyond health care coverage to help provide employees with student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to our Employee Assistance Program, and more! For more information regarding SAA’s benefits, please visit https://sen.gov/OPPW . ACCOMMODATIONS
As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with SAA and need special assistance or an accommodation to complete the application process, please submit your request to [e-mail] with “Accommodation” in the subject line. VOLUNTARY SELF-IDENTIFICATION FOR VETERANS' PREFERENCE
If you are identifying as veterans' preference eligible under the VEOA, please use this link to complete your application for Veterans' Preference AFTER you apply for this position. The link will also be available on the "Thank You" page after you have submitted your job application. Candidates only need to apply one time for veterans’ preference to be considered for all future veterans’ preference positions within the Senate Sergeant at Arms.

• All supporting documents must ONLY be provided within the Veterans’ Preference Application and within the stated deadline of the job announcement.
• Late applications for veterans’ preference will not be considered.
• Documentation to obtain veterans’ preference will not be considered if attached to the job application.
• If you need to revise or resubmit your Application for Veterans' Preference/documents, please withdraw your previous Application for Veterans' Preference and resubmit. If you require assistance, please email [e-mail] .
• To view additional information regarding the VEOA, please click here .
  

An applicant who declines to self-identify as a disabled veteran and/or to provide information and documentation regarding his/her disabled veteran’s status will not be subjected to an adverse employment action, but the individual may be ruled ineligible for veterans’ preference.