IT Remote Support Specialist (Remote)

One Family Illinois; Chicago (IL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid/flexible work options

PTO: personal/sick/vacation/holidays

Bonus plan for specialists

Job summary

One Family Illinois is seeking a full-time IT Support Specialist to provide technology services across our sites, supporting staff, Professional Foster Parents and youth in care. You will collaborate with Bridgepoint, manage licenses, and ensure secure IT operations in a hybrid work environment.

The role requires a Bachelor's degree with 1–2 years of IT experience, strong communication, and the ability to handle sensitive information while traveling within communities as needed.

Qualifications

• Bachelor's degree with 1–2 years IT experience.
• Excellent communication and customer service skills.
• Ability to pass DCFS required criminal background check.

Responsibilities

• Provide IT services to staff, Foster Parents and youth in care.
• Serve as IT Help Desk with remote and in-person support.
• Monitor and coordinate with Bridgepoint for network and server activities.
• Manage software accounts, licenses, and renewals as listed by Bridgepoint.
• Educate employees on cybersecurity risks and best practices.
• Support on-site events with IT needs.

Skills

IT knowledge

Communication skills

Multitasking

Integrity

Teamwork

Education

Bachelor's degree

Tools

Microsoft 365

Dropbox

Mitel

Job description

Job Description

Job Description Description:

At One Family Illinois, we uphold compassion, inclusion, integrity, and adaptability as the core values guiding our work with each other, children, families, and the community.

Why One Family Illinois?

At One Family Illinois (Formerly SOS Children's Villages Illinois) we are committed to keeping brothers and sisters in foster care together by providing safe, stable, and loving homes. We do this by offering an innovative approach to traditional foster care. Our model of care provides a private, single-family home, access to a community center, and support from professionally trained Foster Parents and staff. With this, the children we serve benefit from the stability of remaining with their siblings as well as the support of neighboring One Family Illinois Foster Parents and the entire community.

• Work for an impactful organization with a purpose
• Corporate culture that supports diversity, equity, and inclusion
• Hybrid/flexible work options to help balance work and life
• PTO (paid time off in the form of personal days, sick time, vacation days, and paid company holidays
• Bonus Plan for Child Welfare Specialists
• Employee Referral Bonuses

Employee Well-Being Benefits

• Competitive Healthcare plans through BCBS for you and your dependents (eligible the first of the following month after 30 of FT employment)
• Vision/Dental/Life Insurance offerings
• Flexible PTO
• Access to an Employee Assistance Program (EAP)
• 403b Retirement Savings Plan (nonprofit version of 401K). Able to contribute immediately upon full-time employment. In addition, the organization will contribute 4% to your savings plan after 12 months of full-time employment regardless if you are contributing.
• Part of the federal student loan forgiveness program
• Access to financial advisors and financial education tools
• Tuition reimbursement options
• Opportunities for further education as well as time to attend trainings/workshops/etc. for personal/professional development

The Role

The full-time IT Support Specialist is responsible for providing IT services to staff, Professional Foster Parents and youth in care at all One Family Illinois (One Family Illinois) sites. The IT Support Specialist will serve as the IT support function to the business while working with a third party outside IT provider (Bridgepoint).

Duties

• Manage company-wide inventory of technology equipment required for individual workstations and jobsites (computers, smart phones, printers, etc.):
  • Prepare hardware prior to new employee onboarding
  • Work with Bridgepoint to establish new employee accounts (i.e. MS Office 365, Dropbox, etc.)
  • Prepare hardware after employee off boarding
• Serve as IT Help Desk:
  • Communicate with Bridgepoint to provide remote response and troubleshooting
  • Provide in-person response and troubleshooting
• Monitor Bridgepoint work related to Network, server, workstation monitoring and management:
  • Monitor servers and workstation to anticipate issues before they cause downtime
  • Manage server and workstation scheduled monthly patching
• Manage audio/visual and technological aspects of on-site events for the Development Department including fundraisers and donor engagement events (will require several evenings throughout the course of the year).
• Manage software accounts, licenses and renewals as listed by Bridgepoint
• Research and recommend hardware and software for purchase
• Analyze vendor contracts and provide recommendations
• Recommend IT investments aligned with corporate business goals
• Educate employees on cybersecurity risks
• Manage Mitel our Phone and Internet vendor
• Other duties as assigned

Requirements

Bachelors’ degree, preferably in related field with one to two years professional experience including at least one year of experience in the field.

• Knowledge and experience with IT.
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A multitasker with the ability to wear many hats in a fast-paced environment.
• Personal qualities of integrity, credibility, and customer service are important.
• Ability to pass DCFS required criminal background check including CANTS/SACWIS and SORS.
• Valid Illinois driver’s license with acceptable driving record; insured and reliable transportation, as the position will be split between Villages and will be involved within the communities.
• Willingness to travel within the community and to the various agency sites.
• Ability to work flexible hours including evening and weekends. Schedule may regularly be later mornings to evenings on weekdays and weekends depending on activities scheduled. Schedule to be finalized with the supervisor.
• Sensitivity to the cultural and socioeconomic characteristics of clients and staff.
• Ability to relate to the Agency staff and to the public in a courteous and professional manner.
• Ability to work in a team environment.
• Strong communication and organizational skills.
• Ability to exercise discretion and independent judgment.
• Ability to handle sensitive and confidential materials.
• Reliable, punctual, and able to manage multiple tasks.
• Ability to work in an alcohol, tobacco, and drug-free environment.
• Commitment to One Family Illinois philosophy and mission.