IT Quality Assurance Analyst II (Remote TX, NC, AZ)

First Citizens Bank; Arizona; On-site; USD 70,000 - 90,000; Full time

Job summary

First Citizens Bank is hiring an IT Quality Assurance Analyst II who will ensure the quality and stability of the Salesforce Financial Services Cloud application. The role involves executing test plans, coordinating defect resolutions, and enhancing QA processes.

The ideal candidate will have a Bachelor's Degree and at least 2 years of experience in a Financial Services organization, with hands-on experience testing Salesforce configurations and knowledge of QA tools.

Qualifications

• Bachelor's Degree with 2 years or High School Diploma with 6 years of experience in QA.
• Experience testing Salesforce configurations and integrations.
• Familiarity with financial services and QA tools.

Responsibilities

• Lead test planning and execution for Salesforce enhancements and projects.
• Develop and maintain detailed test cases aligned with business requirements.
• Execute manual testing and validate end-to-end processes.

Skills

Testing Salesforce configurations

Analytical skills

Communication skills

Experience with JIRA

Education

Bachelor's Degree in relevant field

High School Diploma or GED with experience

Tools

JIRA

TestRail

Azure DevOps

Job description

Overview

The IT Quality Assurance analyst II is responsible for ensuring the quality, stability, and compliance of Salesforce Financial Services Cloud application supporting banking and financial services operations. This role designs and executes test plans, coordinates defect resolution with development, product and business teams and supports continuous improvement of QA processes for Salesforce FSC and related integrations.

Responsibilities

• Lead test planning and execution for Salesforce FSC enhancements, releases, and projects, including functional, regression, integration, and user acceptance testing.
• Develop and maintain detailed test cases, scripts, and test data aligned to business requirements, user stories, and acceptance criteria in an agile environment.
• Execute manual testing as needed for core FSC capabilities such as financial accounts, client data model, households/relationship groups, referrals, and onboarding journeys.
• Validate end-to-end processes across Salesforce FSC and integrated systems (core banking, digital channels, data warehouses, document management, and middleware such as MuleSoft), including APIs and batch processes. Log, prioritize, and track defects through resolution, working closely with Salesforce admins/developers, integration teams, and product owners.
• Perform regression testing for major and minor releases, including smoke/sanity testing in lower environments and production validation as needed.
• Participate in requirements and design reviews to identify testability, quality, and control considerations early in the lifecycle.
• Help estimate and size testing efforts (functional, regression, integration, and UAT support) as part of agile sprint planning, partnering with QA and Product Owners to ensure the test scope fits team capacity.
• Ensure test coverage for regulatory and compliance-related requirements within the Salesforce FSC solution.
• Document and maintain QA artifacts (test plans, traceability matrices, execution logs, defect metrics) in alignment with IT quality and SDLC standards.
• Support and improve QA standards, templates, and processes, including contributions to test automation strategy for Salesforce.
• Collaborate with business stakeholders to support UAT, provide testing progress updates, and demonstrate tested functionality where needed.
• Monitor and report key quality metrics to drive continuous improvement.

Qualifications

Bachelor's Degree and 2 years of experience in Quality Assurance in a Financial Services organization OR High School Diploma or GED and 6 years of experience in Quality Assurance in a Financial Services organization.

• Hands-on experience testing Salesforce configurations (page layouts, flows, validation rules, security model, profiles/permission sets) and custom Apex/Lightning components.
• Familiarity with financial services or banking processes (retail banking, lending, wealth or deposits), preferably within a bank, credit union or financial institution.
• Working knowledge of QA tools such as JIRA, TestRail, Azure DevOps, or similar for test and defect tracking.
• Strong understanding of integration testing concepts (REST/SOAP APIs, middleware, data feeds) and experience validating data across systems.
• Excellent analytical, documentation, and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders.

Preferred

• Salesforce certifications such as Salesforce Administrator or Platform App Builder.
• Experience in regulated environments with strong controls and audit requirements (banking, financial services, or insurance).