IT Project Manager - Lead MSP Projects & Client Success

FusionTek; Federal Way (WA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Salary range $90,000-$110,000/year

Bonus eligibility

Medical/Dental/Vision coverage

401(k) with match

Generous PTO and holidays

Education reimbursement

Team events

Job summary

FusionTek in Kirkland/Federal Way, WA, is seeking an IT Project Manager to lead IT projects from kickoff to completion, coordinating cross-functional teams to ensure on-time, within-scope, and on-budget delivery for clients.

The role requires a Bachelor's in IT/PM or related field with 4+ years MSP experience; PMP preferred. Responsibilities include planning, budgeting, client liaison, and guiding engineers, with a focus on risk management and process improvement.

Qualifications

• Bachelor's degree in Information Technology, Project Management, Business Administration, or a related field — or equivalent practical experience.
• Minimum of 4 years of project management experience within a MSP environment (required).
• Demonstrated experience working directly with clients, vendors, and internal technical teams in a fast-paced service environment.
• Proven ability to manage multiple IT projects simultaneously, coordinating cross-functional teams to successful outcomes.
• PMP certification preferred (or other relevant project management credentials).

Responsibilities

• Developing and managing project plans, timelines, and budgets.
• Lead, oversee, and manage project engineers on the project team — act as a people manager, providing coaching, mentorship, and performance feedback.
• Own department success — understand profitability metrics, resource allocation, and how projects impact overall MSP growth.
• Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle.
• Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan.
• Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents.
• Take the initiative to recognize, monitor, and address potential risks.
• Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives.
• Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction.
• Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks.
• Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors.
• Evaluate and offer feedback on project hour estimates that are non-technical.
• Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team.

Skills

Project management

Client coordination

Leadership

Communication

Time management

Problem solving

Education

Bachelor's degree in IT/PM/Business Admin or related field

PMP certification preferred

Tools

ConnectWise Manage

Autotask

Asana

Microsoft Project

MS Office

Teams

SharePoint

Job description

FusionTek in Kirkland/Federal Way, WA, is seeking an IT Project Manager to lead IT projects from kickoff to completion, coordinating cross-functional teams to ensure on-time, within-scope, and on-budget delivery for clients.

The role requires a Bachelor's in IT/PM or related field with 4+ years MSP experience; PMP preferred. Responsibilities include planning, budgeting, client liaison, and guiding engineers, with a focus on risk management and process improvement.