Plan, direct, or coordinate activities in such fields as information systems, systems analysis, and computer programming.
Responsibilities
- Review project plans to plan and coordinate project activity.
- Manage backup, security and user help system.
- Operating smaller budget projects.
- Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
- Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- Provide users with technical support for computer problems.
Skills/Experience
- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
- Basic ability to work independently and manage one's time.
- Basic knowledge of computer hardware and software.
- Basic knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
- Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
- Basic knowledge of computer software, such as Visual Basic, Java, SQL, etc.
- PMI or PMP certification preferred.
- Bachelor's degree in a technical field such as computer science, computer engineering or related field required
- AI based solution implementation experience
- Agile/Product Delivery Experience
- Service Now experience 2+ years
- Be able to lead calls
- Strong listening skills
- Must be flexible to work in Central time zone