IT Project Manager (In-Person)

Mall of America; BLOOMINGTON (MN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Team member discounts

Free Nickelodeon Universe ride passes

Teladoc

Tuition reimbursement

Metro Pass

Job summary

The Mall of America in Bloomington, MN seeks an IT Project Manager to lead technology initiatives from planning through go-live. You will coordinate cross-functional teams, manage scope, schedule, and budget, and communicate with stakeholders with clarity and accountability.

Applicants should bring solid project management experience, superb communication skills, and the ability to translate technical needs into business terms while partnering with IT leadership and external partners to deliver

Qualifications

• Ability to lead IT projects from planning to go-live with strong communication.
• Experience translating technical needs into business terms.
• Proven track record of cross-functional collaboration and stakeholder management.

Responsibilities

• Own project plans end-to-end: scope, schedule, budget, and communications.
• Coordinate cross-functional teams and maintain focus on priorities.
• Manage vendor/contractor relationships and statements of work.
• Identify risks early and propose actionable solutions.
• Drive user adoption and ensure clear documentation of milestones.

Skills

Strong communicator

Relationship building

Organized

Ambiguity management

Accountability

IT fluency

Job description

Purpose

The IT Project Manager is a key contributor to Mall of America's operational effectiveness, responsible for the structured planning, coordination, and delivery of technology initiatives across the organization. This role serves as a critical link between Information Technology and the business units it supports, ensuring that projects are executed with discipline, transparency, and alignment to strategic priorities.

The ideal candidate brings a strong foundation in project management methodology alongside the interpersonal effectiveness and business acumen needed to drive cross-functional initiatives to successful completion. This individual will be equally comfortable engaging with senior leadership, technical teams, and external partners – communicating with clarity, managing competing priorities, and maintaining accountability at every stage of the project lifecycle.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Own project plans end-to-end: scope, schedule, budget, and stakeholder communication from kickoff to go-live.
• Keep cross-functional teams focused and moving, even when priorities shift or timelines get tight.
• Build strong working relationships with vendors and contractors, ensuring commitments are reflected in statements of work and delivered on.
• Translate technical requirements into plain business language and business needs back into clear direction for IT teams.
• Proactively identify risks, surface issues early, and bring solutions, not just status updates.
• Partner with IT leadership and business stakeholders to align project priorities with organizational goals.
• Champion clear documentation: task ownership, milestones, and decisions are always visible and current.
• Drive end-user adoption by ensuring teams understand their roles in any system change or new implementation.
• Recommend process and workflow improvements with a practical eye toward what will work.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients and other departments.
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Regular, reliable and consistent attendance.
• Additional duties as assigned.

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES

• Strong communicator – written, verbal, and everything in between. You can read a room and adjust on the fly.
• Natural relationship builders who earn trust across levels, from end users to executives.
• Organized without being rigid – you build structure to serve the project, not the other way around.
• Comfortable with ambiguity and able to drive clarity when things get muddy.
• Accountability-focused – you follow through, and you hold others to the same standard without being a gatekeeper.
• Enough IT fluency to have credible conversations with technical teams, understand project constraints, and spot when something doesn't add up.

PHYSICAL JOB REQUIREMENTS

• Walk: Occasionally, about 50% of the time
• Stand: Occasionally, about 50% of the time
• Sit: Occasionally, about 50% of the time
• Bend/Stoop: Frequently, about 50% of the time
• Kneel/Squat: Frequently, about 50% of the time
• Climb: Rarely, about 5% of the time
• Lift/Carry
  • Less than 10lb: Frequently, about 70% of the time
  • 11-25lb: Occasionally, about 40% of the time
  • 26-50lb: Occasionally, about 40% of the time
  • Over 50lb: Infrequently, about 20% of the time
• Push/Pull: Occasionally, about 50% of the time
• Twist: Infrequently, about 30% of the time
• Reach above shoulders: Occasionally, about 40% of the time
• Reach at or below shoulders: Occasionally, about 40% of the time
• Reach at/below waist: Occasionally, about 40% of the time
• Dexterity: Frequently, about 75% of the time
  • Use of both hands is required to perform duties and maintain safety standards

Benefits

Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-kind job perks for most team members include team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and FREE Metro Pass Universal Pass. Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one's care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation.