It Project & Maintenance Manager

Henlius USA Inc.; New Jersey; On-site; USD 140,000 - 200,000; Full time

Job summary

Henlius USA Inc. is seeking an Overseas Project & Maintenance Manager to lead SAP and CRM implementations across international markets with primary focus on the US. You will coordinate localization, 3PL integrations, EDI, and vendor governance while ensuring stable operations and timely delivery.

Strong cross-cultural collaboration with China HQ is essential. Ideal candidates bring 8+ years of SAP experience, global project leadership, and fluency in English and Chinese.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Software Engineering or a related field.
• 8+ years of SAP consulting, implementation or enterprise application experience with project leadership.
• Strong SAP SD and MM knowledge; hands-on US localization, EDI, 3PL and distributor/wholesaler processes.
• Experience translating business requirements into workable system solutions and managing vendors.
• Excellent English and Chinese communication; willing to travel internationally.

Responsibilities

• Lead end-to-end SAP and CRM implementation, rollout, enhancement and integration projects across international markets.
• Coordinate testing, cutover, go-live and hypercare; manage testing and vendor accountability.
• Own day-to-day operations for overseas SAP, CRM, expense management and related applications.
• Serve as bridge between overseas teams and China HQ; manage requirements, design coordination and delivery.

Skills

SAP SD/MM

Project leadership

CRM integration

EDI integration

3PL systems

Vendor governance

Stakeholder mgmt

Cross-cultural communication

Education

Bachelor's degree in Computer Science / IS / Software Engineering

Tools

SAP S/4HANA

CRM platforms (Veeva/Salesforce/Dynamics)

HRIS platforms (Workday/SAP SuccessFactors)

SAP Concur

Job description

Henlius is a global, innovation-driven and patient-centric biopharmaceutical company committed to delivering high-quality, affordable biologic therapies to patients worldwide. As the company expands its overseas operations, the Overseas Project & Maintenance Manager will lead the delivery and ongoing support of enterprise applications across international markets.

The role will primarily support the United States business, while also providing limited SAP project and operational support for Japan and Singapore. Key responsibilities include leading SAP and CRM implementation, rollout, enhancement and integration initiatives; coordinating testing, cutover, go-live and hypercare; and owning the day-to-day operation of SAP, CRM, expense management and other overseas business applications.

The manager will serve as the primary bridge between overseas business teams and China headquarters. The role will gather and prioritize new requirements, coordinate solution design and headquarters resources, manage implementation partners and technology vendors, and ensure successful delivery and adoption. For the U.S. market, the role will also coordinate SAP localization, distributor and wholesaler EDI, 3PL system integration, interface monitoring, issue resolution and continuous application improvement.

Key Responsibilities

Project Management & Delivery

Lead end-to-end SAP and CRM implementation, rollout, enhancement and integration projects, including scope, schedule, budget, resources, risks, vendors, testing, cutover, go-live and hypercare.

Translate business requirements into practical system solutions, review functional and integration designs, and ensure alignment across business processes, application architecture and project timelines.

Drive project governance, status reporting, issue escalation, decision tracking, vendor accountability and executive communication.

Coordinate system integration testing, user acceptance testing, defect resolution, business readiness, training, cutover rehearsals and post-go-live stabilization.

SAP Functional Leadership & Overseas Integration

Act as the SAP functional lead for commercial and supply chain processes, with emphasis on SD/MM, order-to-cash, procure-to-pay, inventory, logistics execution, billing and financial integration.

Support U.S. SAP localization and integration with Title-3PL and traditional 3PL providers, specialty distributors, wholesalers and other downstream partners.

Manage EDI and interface requirements covering orders, shipments, invoices, payments, returns, chargebacks, credits and reconciliation, and establish effective monitoring and exception-handling processes.

Provide limited SAP rollout, enhancement and operational support for Japan and Singapore, working effectively across cultures, organizations and time zones.

Application Maintenance & Operational Support

Own day-to-day operations for overseas SAP, CRM, expense management and related enterprise applications, ensuring service stability and timely business support.

Provide hands-on functional troubleshooting, incident resolution and root-cause analysis; coordinate access, master data, minor enhancements, releases, interfaces and vendor support.

Establish sustainable support processes, service monitoring, documentation, knowledge transfer and vendor management following project implementation.

Continuously identify opportunities to improve system reliability, user experience, process efficiency and operational controls.

Serve as the primary bridge between overseas business teams and China headquarters for new requirements, clarifying business needs, coordinating solution design and resources, and following through to delivery and adoption.

Coordinate dependencies across SAP, CRM, 3PL, expense management, finance, data, HRIS and other enterprise systems.

Partner with commercial, supply chain, finance, HR and other functions to align master data, business processes, interfaces, priorities and support responsibilities.

Ensure clear communication, visibility and escalation between regional teams, China headquarters and external partners.

Stakeholder Management

Key Stakeholders: Overseas commercial, supply chain, finance, HR and management teams; China headquarters IT and business functions; implementation partners; 3PL providers; distributors and other technology vendors.

Level of Influence: High; expected to align cross-functional stakeholders, challenge solution designs and drive decisions across regions and organizations.

Exposure: Frequent interaction with regional leaders, headquarters stakeholders and external partners, requiring confidence, ownership and strong communication.

Requirements

Bachelor's degree in Computer Science, Information Systems, Software Engineering or a related field.

8+ years of SAP consulting, implementation or enterprise application experience, including project leadership and post-go-live support responsibility.

Strong SAP functional consulting background; solid knowledge of SAP SD and MM is highly preferred.

Hands-on experience with U.S. SAP localization, EDI integration, 3PL systems and distributor or wholesaler processes.

Practical understanding of order-to-cash, procure-to-pay, inventory management, logistics execution, billing and financial integration.

Proven ability to translate business requirements into workable system solutions, challenge functional and integration designs, and independently resolve operational issues.

Strong knowledge of project management methodologies, vendor governance, risk management, testing, cutover, change management and application support processes.

Strong ownership, problem-solving and stakeholder management skills, with the ability to balance project governance and hands-on execution.

Excellent written and verbal communication skills in English and Chinese; willingness to travel internationally when required.

Preferred Qualifications

Experience with CRM platforms such as Veeva CRM, Salesforce or Microsoft Dynamics.

Experience with HRIS platforms such as Workday or SAP SuccessFactors.

Experience with expense management systems such as SAP Concur.

Experience with SAP S/4HANA implementation, migration, rollout or support.

Experience in pharmaceutical, biotechnology, medical device, healthcare or another regulated industry.

Familiarity with U.S. pharmaceutical commercialization, specialty distribution, chargebacks, rebates and returns.

Knowledge of SAP CPI, SAP PI/PO, APIs, middleware or managed EDI services.

PMP, PRINCE2, Agile, SAP or other relevant professional certification.

About Henlius

Henlius (2696.HK) is a global biopharmaceutical company with the vision to offer high-quality, affordable and innovative biologic medicines for patients worldwide with a focus on oncology, autoimmune diseases and ophthalmic diseases. Up to date, 10 products have been approved for marketing worldwide, and 5 marketing applications have been accepted for review in China and the EU, respectively. Since its inception in 2010, Henlius has built an integrated biopharmaceutical platform with core capabilities of high-efficiency and innovation embedded throughout the whole product life cycle including R&D, manufacturing and commercialization. It has established global innovation centre and Shanghai-based commercial manufacturing facilities certificated by China, the EU and U.S. GMP.

Henlius has pro-actively built a diversified and high-quality product pipeline covering about 50 molecules and has continued to explore immuno-oncology combination therapies with proprietary HANSIZHUANG (anti-PD-1 mAb) as the backbone. To date, the company's launched products include HANSIZHUANG (serplulimab, trade name: Hetronifly® in Europe), the world's first anti-PD-1 mAb for the first-line treatment of SCLC, HANQUYOU (trastuzumab, trade name: HERCESSI™ in the U.S., Zercepac® in Europe), a China-developed mAb biosimilar approved in China, Europe and U.S., HANLIKANG (rituximab), the first China-developed biosimilar, denosumab Bildyos® and Bilprevda®, and pertuzumab Poherdy®. What's more, Henlius has conducted over 30 clinical studies for 19 products, expanding its presence in major markets as well as emerging markets.

For more information, please visit https://www.henlius.com/en/Index.html