IT Program Manager: Service Management & Governance

sanford; Sioux Falls (SD); On-site; USD 59,000 - 98,000; Full time

Job summary

Sanford Health, the largest rural health system in the United States, is seeking an experienced Program Manager to lead IT service management initiatives within the Technology Solutions - Service Management Office in Sioux Falls. This role will design, deliver, manage, and improve IT services following ITIL principles.

You will oversee governance frameworks, KPIs, and cross-functional coordination across Infrastructure, Applications, Security, Architecture, and Business Operations to maximize

Qualifications

• Bachelor's degree in project management or related field required.
• Five to eight years' experience managing multiple high-risk, high-cost full lifecycle projects within a program required.
• PMI certifications (PMP/PgMP) preferred.

Responsibilities

• Align program projects and assess the impact of programs on business performance.
• Provide direction and leadership to project teams working on program projects.
• Define the scope of the program and projects that support it while defining best practices, processes and policies to ensure alignment with program objectives.
• Plan, organize and deliver key projects/programs in accordance with the mission and goals of the organization.
• Detail the roadmap for program management within focal area.
• Manage resources, schedules, and financials and adhere to quality and control guidelines.
• Assess program/project risks, propose resolutions, manage change requests and track implementation of resolution through to completion.
• Serve as change agent, influencing stakeholders and project deliverables to change organizational culture and processes.

Skills

IT Service Management

IT Operations

IT Program Management

ITIL processes

Change Management

Incident Management

Problem Management

Service Request Management

Major Incident Management

Configuration Management

Knowledge Management

Continuous Process Improvement

Education

Bachelor's degree in project management or related field

PMP certification preferred

PgMP certification preferred

Tools

Microsoft Office

Project management software

Job description

Sanford Health, the largest rural health system in the United States, is seeking an experienced Program Manager to lead IT service management initiatives within the Technology Solutions - Service Management Office in Sioux Falls. This role will design, deliver, manage, and improve IT services following ITIL principles.

You will oversee governance frameworks, KPIs, and cross-functional coordination across Infrastructure, Applications, Security, Architecture, and Business Operations to maximize