IT Program Manager – ERP Transformation

Concentrix; Omaha (NE); On-site; USD 120,000 - 180,000; Full time

Job summary

Concentrix is seeking an IT Program Manager – ERP Transformation to lead enterprise technology initiatives from planning through stabilization. You will drive ERP implementations, data migration, system integrations, and business process modernization while coordinating with executives, vendors, and cross-functional teams.

The role requires deep Agile expertise, strong delivery governance, and a proven track record of managing large-scale enterprise transformations.

Qualifications

• Bachelor’s degree in Information Technology, Business, Engineering, or related field.
• 10+ years IT program and delivery management experience including large-scale enterprise initiatives.
• Proven experience leading ERP implementation, modernization, or enterprise transformation programs.
• Strong Agile delivery and program management experience.
• Experience using Agile delivery management tools for backlog management, sprint planning, dashboards, reporting, and delivery tracking.
• Experience leading multiple concurrent enterprise initiatives, workstreams, and cross-functional teams.
• Background in program and portfolio management, delivery governance, execution oversight, and executive reporting.
• Experience managing program budgets, forecasts, resource plans, vendor relationships, and third-party delivery partners.
• Strong risk, issue, dependency, change request, and stakeholder management experience.
• Experience overseeing requirements, solution delivery, system integration testing, UAT, release planning, deployment, and stabilization activities.
• Coordinating ERP transformation activities across processes, integrations, data migration, testing, and deployment.
• Ability to communicate effectively with executive leaders, stakeholders, technical teams, vendors, and delivery partners.
• Excellent leadership, facilitation, negotiation, problem-solving, decision-making, and organizational skills.

Responsibilities

• Lead end-to-end delivery of complex enterprise technology programs including ERP implementations and digital transformation.
• Develop and maintain integrated program plans, budgets, forecasts, and roadmaps.
• Drive Agile execution across multiple teams and stakeholders for measurable progress.
• Utilize Agile delivery management tools for backlogs, sprints, and dashboards.
• Facilitate Agile ceremonies like sprint planning and retrospectives.
• Manage scope, risks, issues, dependencies, changes with a proactive approach.
• Coordinate cross-functional teams across business, technology, and vendors.
• Oversee SIT, UAT, deployment planning, go-live readiness, stabilization.
• Lead ERP transformation activities including data migration and cutover planning.
• Provide executive status reports, governance materials, and escalation recommendations.
• Manage program financials including budgets, forecasts, and vendor spend.
• Align program outcomes with business objectives and enterprise strategy.
• Ensure adherence to delivery standards and governance.
• Drive continuous improvement across processes and reporting.

Skills

IT program management

ERP transformation

Agile delivery

stakeholder management

budget management

risk management

vendor and delivery partner management

communication with executives

Education

Bachelor’s degree in IT/Business/Engineering

Tools

Azure DevOps

ERP platforms (SAP, Oracle, MS Dynamics, Workday)

Job description

Role Overview

As an IT Program Manager – ERP Transformation, you will lead complex, enterprise-wide technology initiatives focused on ERP implementations, business process modernization, system integrations, and digital transformation.

This role requires an experienced IT program leader who can drive strategic initiatives from planning through execution, go-live, and stabilization. You will collaborate with business leaders, technology teams, vendors, and executive stakeholders to deliver successful transformation outcomes.

Success in this role requires strong IT program and delivery management experience, deep Agile expertise, experience with enterprise delivery management tools, and a proven track record of leading ERP transformation or large-scale enterprise technology initiatives.

Key Responsibilities

• Lead end-to-end delivery of complex enterprise technology programs, including ERP implementations, ERP transformation, system integrations, business process modernization, and digital transformation initiatives.
• Develop, manage, and maintain integrated program plans, schedules, milestones, budgets, forecasts, resource plans, and delivery roadmaps.
• Drive Agile execution across multiple teams, workstreams, and stakeholder groups to ensure alignment, transparency, and measurable progress.
• Leverage Agile delivery management tools to manage backlogs, sprint planning, release planning, user stories, reporting, dashboards, and delivery governance.
• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Manage program scope, risks, issues, dependencies, decisions, assumptions, and change requests with a proactive and solutions-focused approach.
• Coordinate cross-functional teams across business, technology, operations, vendors, system integrators, and consulting partners.
• Oversee requirements gathering, solution delivery, system integration testing (SIT), user acceptance testing (UAT), deployment planning, go-live readiness, and production stabilization.
• Lead ERP transformation activities, including business process alignment, system integration, data migration coordination, testing, cutover planning, and post-go-live support.
• Provide executive-level status reporting, program health updates, governance materials, financial insights, and escalation recommendations.
• Manage program financials, including budgets, forecasts, resource allocation, vendor spend, and delivery performance.
• Partner with senior stakeholders to align program outcomes with business objectives, transformation priorities, and enterprise technology strategy.
• Manage multiple concurrent initiatives, delivery workstreams, and cross-functional teams while ensuring schedule, scope, cost, and quality objectives are achieved.
• Ensure adherence to organizational delivery standards, Agile frameworks, documentation requirements, and governance best practices.
• Drive continuous improvement across delivery processes, Agile practices, reporting standards, and program execution.

Required Qualifications

• Bachelor’s degree in Information Technology, Business, Engineering, or a related field.
• 10+ years of IT program and delivery management experience, including large-scale enterprise technology initiatives.
• Proven experience leading ERP implementation, ERP modernization, or enterprise transformation programs.
• Strong Agile delivery and Agile program management experience is required.
• Experience using Agile delivery management tools for backlog management, sprint planning, dashboards, reporting, and delivery tracking.
• Experience leading multiple concurrent enterprise initiatives, workstreams, and cross-functional teams.
• Strong background in program and portfolio management, delivery governance, execution oversight, and executive reporting.
• Experience managing program budgets, forecasts, resource plans, vendor relationships, and third-party delivery partners.
• Strong risk, issue, dependency, change request, and stakeholder management experience.
• Experience overseeing requirements, solution delivery, system integration testing, UAT, release planning, deployment, and stabilization activities.
• Experience coordinating ERP transformation activities across business processes, integrations, data migration, testing, and deployment.
• Demonstrated ability to communicate effectively with executive leaders, business stakeholders, technical teams, vendors, and delivery partners.
• Excellent leadership, facilitation, negotiation, problem-solving, decision-making, and organizational skills.

Preferred Qualifications

• Hands-on experience with Azure DevOps (ADO) for backlog management, sprint planning, dashboards, reporting, and delivery tracking.
• Experience with enterprise ERP platforms such as SAP, Oracle, Microsoft Dynamics, Workday, or similar solutions.
• Experience in Utility, Energy, Finance, HCM, Supply Chain, or related industries.
• Experience managing enterprise-wide ERP transformation involving multiple business functions, systems, and integration partners.
• Familiarity with organizational change management, business readiness, cutover planning, and post-implementation stabilization.
• PMP, PMI-ACP, SAFe, Scrum Master, or equivalent certification preferred.