IT Program Manager, Conferences Technology

Gartner, Inc.; Irving (TX); On-site; USD 108,000 - 148,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with company match

PTO + holidays

Tuition reimbursement

Employee stock purchase plan

Parental leave

Employee Assistance Program

Job summary

Gartner, Inc. is seeking an experienced IT Program Manager to lead a global Conference Technology project portfolio. You will drive Agile adoption, coach teams, and ensure delivery aligned with company strategy.

You will collaborate with distributed teams and report to senior stakeholders, championing standards and continuous improvement across technology services. The role emphasizes delivering world-class execution, digital products, and data availability while managing budgets and risks in a

Qualifications

• 10+ years of IT development project/program management experience.
• Deep expertise in Agile and Waterfall methodologies with coaching to maturity.
• Proven leadership with matrixed teams and executive stakeholders.
• Strong ability to manage stakeholder expectations and resolve delivery issues.
• Strong project leadership including backlog refinement, risk management, and release management.
• Navigate ambiguity and translate complex concepts into actionable steps.
• Manage project financials including budgets and spend.
• Proficient with Microsoft Suite, JIRA and Confluence.

Responsibilities

• Oversee global technology-based project portfolio in support of IT initiatives.
• Improve organizational Agile maturity and ensure adherence to Agile practices.
• Enforce portfolio management standards and drive transparency, execution and risk discipline.
• Analyze scope and direction of initiatives across management levels and organizational boundaries.
• Direct multiple sub-team plans toward cohesive execution and outcomes.
• Evaluate project performance using key metrics and KPIs.
• Report progress to executives and cross-team stakeholders.
• Lead and guide Agile practitioners and Scrum Masters in principles and practice.
• Utilize Agile metrics (lead time, cycle time, velocity, burn-down) to drive improvements.
• Identify systemic issues and implement root-cause-based improvements.
• Develop long-term strategies for complex projects and resources.

Skills

Program management

Agile transformation

Leadership

Stakeholder management

Backlog refinement

Risk management

Release management

Cross-functional collaboration

Financial management

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

JIRA

Confluence

Microsoft Office

Job description

About Gartner IT

Hiring near our Irving, TX Center of Excellence with a flexible environment. About Gartner IT: Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About the Role

Gartner is looking for a well-rounded IT Program Manager who can provide project and program leadership for technology projects within Gartner’s Conference Technology organization. As the Global Conferences business continues to grow, our Conference Technology team will aim to deliver world-class execution, world-class digital products, and world-class data availability. The IT Program Manager role will lead a complex Portfolio of IT projects across multiple technology services. They are accountable for the quality of the results, benefits realization, timely delivery, ensuring that projects are planned and executed in a manner consistent with company strategy, commitments, goals, and standards. They will be responsible for implementing and ensuring adherence to standard Agile practices, coaching and guiding teams through continuous improvement and adoption. In this role you will be required to manage and collaborate with geographically dispersed teams. The candidate must have experience driving Agile transformations and improving organizational Agile maturity.

What you will do

• Responsible for the oversight and management of global technology-based Project Portfolio in support of IT initiatives.
• Accountable for improving organizational Agile maturity and adherence to Agile practices, and for fostering an environment of collaboration and high impact results.
• Enforce strategic portfolio management standards and practices, promoting transparency, execution and risk discipline across technology development work.
• Analyze the scope and direction of initiatives across multiple levels of management and organizational boundaries.
• Direct multiple sub-team project plans and execution efforts into a cohesive whole.
• Evaluate project and program performance consistently with key performance indicators.
• Partner with technical leadership to report project progress to executive level and cross-team stakeholders.
• Leverage personal expertise to develop and present rational conclusions, recommendations and direct implementation strategies/action plans.
• Facilitate the adoption of Agile methodologies, standards and practices across multiple services and ensure adherence by Technology teams.
• Provide guidance and support to Scrum Masters in Agile principles and practices.
• Leverage Agile metrics like lead time, cycle time, velocity, and burn-down charts to monitor team performance and identify areas for improvement.
• Identify systemic operational issues and resolve them as well as identify root causes and process improvements to present similar issues.
• Responsible for the creation of long-term strategies and approaches to control and manage projects in support of complex business requirements.
• Support the development of strategic and tactical planning of technology and people resources necessary for successful completion of several large-scale projects.

What you will need / Must have

• 10+ years of experience working with IT Development teams in project/program management capacity.
• Deep expertise in Agile & Waterfall methodologies; proven track record of effectively coaching teams to achieve Agile maturity.
• Demonstrated leadership skills working with matrixed teams, management and executive stakeholders in a dynamic, growth environment.
• Strong ability to understand, influence and manage stakeholder expectations and to resolve issues that may affect delivery.
• Strong project leadership, adept at Backlog Refinement, Risk Management, Stakeholder Management, Agile Team Building across multiple global teams, Release Management and Conflict Resolution.
• Ability to navigate ambiguity and translate complex concepts into actionable steps.
• Ability to manage project financials including budget plans, monitor spend and prepare for potential risks.
• Strong proficiency in Microsoft Suite, JIRA and Confluence.

Who you are

• Bachelor’s degree or foreign equivalent degree in Computer Science or a related field.
• Demonstrated leadership skills; strong communication, collaboration, people management & influencing skills.
• Able to work in a fast-paced environment with tight deadlines and multiple project deliverables.
• Critical thinker, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products.
• Excellent communicator, both written and verbal, to all levels of the organization.
• Passionate about building high-performing teams.

What you will get

• Competitive compensation.
• Limitless growth and learning opportunities.
• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!
• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
• A chance to make an impact – your work will contribute directly to our strategy.
• Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.
• 20+ PTO days plus holidays and floating holidays in your first year.
• Extensive medical, dental insurance and vision plan.
• 401K with corporate match, immediate vesting.
• Health-and-wellness-related allowance programs.
• Parental leave.
• Tuition reimbursement.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Gartner Gives Charity Match.
• And much more!

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Gartner is the world authority on AI

We’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

Compensation and Benefits Overview

A reasonable estimate of the base salary range for this role is 108,000 USD - 148,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

Equal Opportunity and Accessibility

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].