IT Program Manager, Conferences Technology

Gartner; Dolphin Cove (CT); Hybrid; USD 108,000 - 148,000; Full time

Benefits offered by this job

Hybrid work model

401(k) match

Stock purchase plan

Generous PTO

Job summary

Gartner IT seeks an experienced IT Program Manager to lead a global portfolio of technology projects within the Conference Technology organization. You will drive Agile transformations, manage budgets, and collaborate with dispersed teams to deliver high-impact results in line with company strategy.

Responsibilities include overseeing project execution, improving Agile maturity, reporting to executives, and guiding Scrum Masters across multiple services.

Qualifications

• 10+ years of experience in IT program management.
• Deep expertise in Agile & Waterfall methodologies; proven track record coaching teams to Agile maturity.
• Strong leadership with matrixed teams, management and executive stakeholders.
• Ability to understand, influence and manage stakeholder expectations and to resolve delivery issues.
• Strong project leadership with backlog refinement, risk management, stakeholder management, agile team building, release management and conflict resolution.
• Ability to navigate ambiguity and translate complex concepts into actionable steps.
• Experience managing project financials including budgets and spend; risk planning.

Responsibilities

• Oversee and manage a global technology-based project portfolio supporting IT initiatives.
• Improve organizational Agile maturity and ensure adherence to Agile practices.
• Promote transparency, execution discipline, and risk management across technology development work.
• Analyze initiative scope and direction across levels of management and organizational boundaries.
• Direct multiple sub-team project plans and execution efforts into a cohesive whole.
• Evaluate project performance using KPIs and report progress to executives and cross-team stakeholders.
• Facilitate Agile adoption across services and guide Scrum Masters in Agile principles.
• Monitor and improve team performance using Agile metrics like lead time, cycle time, velocity, and burndown charts.
• Identify systemic issues and root causes; implement process improvements.
• Develop long-term strategies to control and manage projects for complex business needs.
• Plan technology and people resources for large-scale projects.

Skills

IT program management

Agile methodology

Stakeholder management

Leadership

Budgeting

Jira

Confluence

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

Confluence

Job description

Hiring near our Irving, TX or Stamford, CT Centers of Excellence with a flexible environment.

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About the role:

Gartner is looking for a well-rounded IT Program Manager who can provide project and program leadership for technology projects within Gartner's Conference Technology organization. As the Global Conferences business continues to grow, our Conference Technology team will aim to deliver world-class execution, world-class digital products, and world-class data availability. The IT Program Manager role will lead a complex Portfolio of IT projects across multiple technology services. They are accountable for the quality of the results,benefitsrealization,timelydelivery, ensuring that projects are planned and executed in a manner consistent with company strategy, commitments, goals, and standards. They willbe responsible forimplementing and ensuring adherence to standard Agile practices, coaching and guiding teams through continuous improvement and adoption. In thisroleyou willbe requiredto manage and collaborate with geographically dispersed teams. The candidate must have experience driving Agile transformations and improving organizational Agile maturity.

Whatyou willdo:

Responsible for the oversight and management of global technology-based Project Portfolio in support of IT initiatives. Accountable for improving organizational Agile maturity and adherence to Agile practices, and for fostering an environment of collaboration and high impact results

• Enforce strategic portfolio management standards and practices, promoting transparency,executionand risk discipline across technology developmentwork.

• Analyze the scope and direction of initiatives across multiple levels of management and organizational boundaries

• Direct multiple sub-team project plansand executioneffortsinto a cohesive whole

• Evaluate project and program performance consistently with key performance indicators

• Partner with technical leadership to report project progress to executive level and cross-team stakeholders. Leverage personalexpertiseto develop and present rational conclusions,recommendationsand direct implementation strategies/action plans

• Facilitate the adoption of Agile methodologies, standards and practices across multiple services and ensure adherence by Technology teams.

• Provide guidance and support to Scrum Masters in Agile principles and practices

• Leverage Agile metrics like lead time, cycle time, velocity, and burn-down charts tomonitorteam performance andidentifyareas for improvement

• Identifysystemic operational issues and resolve them as well asidentifyroot causes and process improvements to present similar issues

• Responsible for the creation of long-term strategies and approaches to control and manage projects in support of complex business requirements

• Support the development of strategic and tactical planning of technology and people resources necessary for successful completion of several large-scale projects

What you will need:

Strong IT professional with 10+ years of experience in program management. The candidate should have strong qualitative and quantitative problem-solving skills along withhigh onownership and accountability.

Must have:

• 10+ years of experience working with IT Development teams in project/program management capacity

• Deepexpertisein Agile & Waterfall methodologies; proventrack recordof effectively coaching teams to achieve Agile maturity

• Demonstrated leadership skills working with matrixed teams,managementand executive stakeholders in a dynamic, growth environment

• Strong ability to understand, influence and manage stakeholder expectations and to resolve issues that may affect delivery

• Strong project leadership, adept at Backlog Refinement, Risk Management, Stakeholder Management, Agile Team Building across multiple global teams, Release Management and Conflict Resolution

• Ability to navigate ambiguity and translate complex concepts into actionable steps

• Ability to manage project financials including budget plans, monitorspendand prepare for potential risks

• Strongproficiencyin Microsoft Suite,JIRAand Confluence

Whoyou are:

• Bachelor's degree or foreign equivalent degree in Computer Science or a related field

• Demonstrated leadership skills;strong communication, collaboration, people management & influencing skills

• Able to work in a fast-paced environment with tight deadlines and multiple project deliverables

• Critical thinker, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products

• Excellent communicator, both written and verbal, to all levels of the organization

• Passionate about building high-performing teams

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 108,000 USD - 148,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

What you will get:

• Competitive compensation.