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Optimized IT is seeking a skilled Help Desk Support Technician focused on IT asset procurement, budgeting, and documentation for Optimized IT and clients. You will collaborate with Sales, Service, and Administrative teams to ensure effective asset management and licensing compliance.
The role includes coordinating purchases, maintaining contract data, reviewing bids, and arranging replacements for defective equipment, with a hybrid work setup and a focus on accurate asset records.
OVERVIEW & PURPOSE Optimized IT is regional in scope, providing Managed IT Services to small to mid-sized organizations including Business, Not-for-Profit, and K-12 markets. We are seeking a highly skilled Help Desk Support Technician with good client communication skills and an appetite to solve problems. Job Summary: The IT Procurement Coordinator will be primarily responsible for the management, budgeting, and documentation of the Assets for Optimized IT and all Optimized IT’s clients. This role will also involve collaboration work with members of Optimized IT’s Sales, Service and Administrative teams.
Asset Management: Assistwith purchasing and managing IT assets. Responsible for product support and warranties, renewals, maintenance, and software contracts, as well as hardware purchases, and license information. Maintain vendor contract data. Receiving and tagging equipment. Entering asset information into asset tracking software system. Obtain and review competitive bids, quotes, and proposals from vendors and contractors; discuss evaluations and review with requesters and subject matter experts. Maintain product catalog cost and pricing. Provide pricing quotes for items and preparing,orders with suppliers. Responsible for shipping defective equipment to vendorand arranging replacement. Research products and equipment; prepare product/equipment specifications. Research websites/contact vendors to gather technical information and prices on supplies and equipment Works with ITTeam tomaintainrepositoryof enterprise software licenses/keys. Help coordinate purchases for team when service-related needs arise Asset Budget / Documentation: Establish andmaintainvendor relationships. Negotiate with vendors for the best price over contracted services and purchases, as well as future purchases. Coordinate with selected vendors on supply and delivery of purchased items. EOL-End of life management Responsible for all surplus inventories including recording all End of Life (EOL) inventories and disposal. Responsible for decommissioning assets and oversee surplus removal as needed (Ewaste) COMPETENCIES Experience with software licensing and volumepurchasingagreements for the major enterprise system software suppliers (e.g., SonicWALL, HP, Microsoft...) Experience in presenting technology recommendations from a business perspective. Experience in planning and carrying out software license audits & reconcilements. Strong attention to detail, communication, and presentation skills. Maintaining inventory and client equipment storage
An easy-going environment and culture (we all enjoy what we do)
The flexibility to work from home (we run a hybrid office (Mon-Tues in office; Wed-Fri Work from home)
A Stand-Up Desk and your own Lego set on your first day!
A Proactive Approach to Ongoing Training to help you develop life-long skills
This position has no supervisory responsibility.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Highly mobile position. May require lifting (up to 50 pounds) of computer, server or network equipment and related accessories.
Writing and typing abilities requiredfor computer functions.
EXEMPT / NON-EXEMPT This position is non-exempt. Expected work days and times are from Monday to Friday, 8AM to 5PM.
There is no expected travel for this position.
High school diplomarequired College degree preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Optimized IT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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