IT Principle Support Specialist

CVS Health Corporation; Smithfield, Northern (RI, KY); Hybrid; USD 29,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health Corporation is hiring an IT Principal Support Specialist to provide advanced Level 2 technical support for store technology and communications systems. You will coordinate with Field Technical Services, IS RX/POS, and vendors to keep operations running smoothly.

Responsibilities include troubleshooting, monitoring, and coordinating with multiple teams in a fast-paced environment. The role requires on-site training in Smithfield, RI, followed by a hybrid schedule with two days per week

Qualifications

• 1+ year of experience in a technical support or IT support role.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and priorities in a dynamic environment.

Responsibilities

• Provide Level 2 technical support for store systems and technology issues.
• Support the Store Systems Help Desk and related teams in troubleshooting complex problems.
• Investigate and resolve store hardware and connectivity issues between corporate and store infrastructure.
• Monitor store systems and network performance using the Orion platform and alerts.
• Coordinate vendor repairs for telecommunications circuits and equipment.
• Program, maintain, and troubleshoot telephone systems with vendors.
• Manage multiple projects and priorities with timely resolutions.
• Demonstrate critical thinking to diagnose and resolve issues in a fast-paced environment.
• Train onsite in Smithfield, RI; transition to hybrid schedule with 2 days per week in the office.

Skills

Troubleshooting

Communication

Multitasking

Education

High School Diploma or GED

Associate's or technical degree

Tools

POS systems

Telephone systems

Vertical systems

4G/broadband configuration

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The IT Principal Support Specialist is responsible for providing advanced (Level 2) technical support for store technology and communications systems. This role supports the Store Systems Help Desk, Retail Network Operations Center (NOC), Rollout Operations Center, Asset Protection, New and Relocation Stores, and serves as the primary support resource for Field Technical Services. The position requires coordinating with multiple internal teams and external vendors, including Field Technical Services, IS RX/POS, Photo, MinuteClinic, equipment vendors, telecommunications providers, low-voltage cabling vendors, and other CVS Health departments to support ongoing operations and technology initiatives.

Key Responsibilities

• Provide Level 2 technical support for store systems and technology issues.
• Support the Store Systems Help Desk, Field Technical Services, and POS/RX Application Development teams in troubleshooting and resolving complex technical problems.
• Investigate and resolve store hardware and connectivity issues involving communication between corporate and store infrastructure.
• Proactively monitor store systems and network performance utilizing the Orion monitoring platform and automated alerts.
• Identify potential issues that may impact project timelines, installations, or system performance and implement appropriate resolutions.
• Coordinate vendor repairs for telecommunications circuits and equipment, ensuring issues are tracked through resolution.
• Program, maintain, and troubleshoot telephone systems, including diagnostics, equipment installation, and vendor coordination.
• Effectively manage multiple projects and priorities while delivering timely resolutions.
• Utilize critical thinking and problem-solving skills to diagnose and resolve technical issues in a fast-paced environment.
• Schedule Second Shift: 2:30 PM - 11:00 PM EST Weekend coverage required. Must be willing to train onsite in Smithfield, RI. Following training, the position will transition to a hybrid schedule with 2 days per week in the office.

Required Qualifications

• 1+ year of experience in a technical support or IT support role.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and priorities in a dynamic environment.

Preferred Qualifications

• Knowledge of Point-of-Sale (POS) systems.
• Experience with telephone systems, including Vertical systems.
• Knowledge of 4G and broadband configuration and troubleshooting.
• Understanding of store technology infrastructure, including routers, switches, Wi-Fi, servers, and workstations.
• Willingness to participate in a 24/7 on-call rotation schedule.
• Technical certifications such as A+ or CCNA.
• Technical degree or related education.
• Previous technical support or IT operations experience.

Education

High School Diploma or GED required. Associate's degree, technical degree, or additional technical training preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $21.10 - $44.99 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.

• medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/12/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything what's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.

They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.