IT Portfolio Delivery Team Manager

King County, WA; Seattle (WA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Pension/retirement plan

Transit/ORCA program

Job summary

King County Department Of Information Technology (KCIT) is seeking an IT Portfolio Delivery Team Manager to lead a team of IT program and project managers in our PMO. The ideal candidate will bring expert knowledge of IT program management, Agile and traditional methods, and a proven track record coaching senior technical staff.

The role reports to the Principal IT PMO Manager and helps manage KCIT’s enterprise portfolio of technology programs and projects.

Qualifications

• 5+ years managing IT Program/Project Managers as direct reports.
• 7+ years as an IT Project/Program Manager or equivalent experience.
• Advanced knowledge of project management principles and techniques.
• Experience with waterfall, Agile/Scrum, and hybrid delivery models.
• Experience leading vendor sourcing, negotiation, and contracting activities.

Responsibilities

• Project Delivery - ensure visibility of progress and KPI reporting; audit data and mitigate issues.
• Resource Management - define PM allocations to meet project requirements.
• Growth and Development - identify development needs and track progress of PMs.
• Support KCIT portfolio of active/planned/manged projects (CapEx/OpEx).
• Drive KPI reporting and Visual Management to improve engagement and productivity.
• Roll out and optimize Project and Portfolio Management tool (Planview PPM Pro).
• Develop processes for enterprise-wide project prioritization.
• Collaborate with KCIT Customer Success Managers to align priorities and resources.
• Mentor and develop PMO team members; recruit and onboard new members.
• Ensure delivery aligned with KCIT’s PM Delivery Framework; escalate impediments.

Job description

Summary

Yes, this is government, but we'll surprise you in how we break from the stereotypical mold. King County is driving to become the best run government in the country. For King County Department of Information Technology (KCIT) that means pushing the County forward through innovation and optimization. We’re committed to helping our customers and our constituents get solutions that help them do their job or do life easier. That's where you come in.

Summary

Yes, this is government, but we'll surprise you in how we break from the stereotypical mold. King County is driving to become the best run government in the country. For King County Department of Information Technology (KCIT) that means pushing the County forward through innovation and optimization. We’re committed to helping our customers and our constituents get solutions that help them do their job or do life easier. That's where you come in. King County Department of Information Technology (KCIT) is seeking an IT Portfolio Delivery Team Manager to lead a team of IT program and project managers in our Portfolio/Program/Project Management Office (PMO). The ideal candidate has expertise in IT program and project management and the delivery of outcomes through Agile and traditional methodologies; coaching and managing the performance of senior technical professionals; and providing exceptional customer service. This position will report directly to the Principal IT PMO Manager in Business & Operations Services and will assist in the management of KCIT’s enterprise portfolio of technology programs and projects. We partner with all of the Executive-branch departments and separately-elected agencies within the King County government in executing and successfully delivering complex, high-impact projects and technology solutions that provide value to the community we serve.

About King County Department Of Information Technology (KCIT

King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners. Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities. As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region’s most essential functions. We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County’s mission.

Job Duties

• Project Delivery - Measuring and Enabling Execution: Ensure project teams provide adequate visibility of their progress (e.g. through optimization of Portfolio Management software and KPI reporting). Audit project data to uncover issues and challenges and make recommendations to increase efficiency and ensure successful project delivery. Oversee risks and issues and assist PMs in addressing them.
• Resource Management: Define PM allocations to meet project requirements at any stage. Ensure the proper, ongoing management of project resource allocation, including adjustments based on emerging business or technical opportunities and challenges.
• Growth, Development, Continuous Improvement: Identify professional development requirements for PMs and work on a plan to address them. Measure and report the progress of teams and individuals in meeting their goals and provide feedback. Contribute to improvements of organizational processes.
• Support the management of KCIT’s portfolio of active projects, planned projects, and managed work efforts (CapEx and OpEx)
• Support performance objectives, KPIs/metrics, and Visual Management to drive employee engagement, customer satisfaction, time to release and productivity
• Support KPI reporting to track and communicate overall portfolio performance and status, providing a comprehensive and prioritized view of managed work efforts
• Support the rollout, configuration, effective use, and continuous improvement of Project and Portfolio Management tool (Planview PPM Pro)
• Support the development of processes to manage project prioritization for the enterprise
• Work with KCIT Customer Success Managers to share information, ensure project alignment with business priorities, capabilities, and resources, and elicit feedback for continuous improvement
• Support the application and continuous improvement of KCIT’s Project Management Delivery Framework
• Ensure that IT project managers deliver all projects and managed efforts in alignment with KCIT’s Project Management Delivery Framework in order to meet governance obligations and maintain focus on delivering successful project outcomes transparently and predictably for our business partners.
• Support the optimization of project planning, vendor management, resource engagement, project risk identification and control, decisions and issue resolution
• Support raising the maturity level of the Project Management organization by mentoring, guiding, and driving continuous improvement
• Support an environment of collaboration, successful delivery and continuous improvement
• Act as point of escalation and clear impediments for project/program teams
• Recruit and onboard new PMO team members.
• Supervise, mentor, and develop project managers.
• Determine, track, and report individual and unit performance goals.

Experience, Qualifications, Knowledge, Skills

• 5 or more years managing IT Program/Project Managers as direct reports
• 7 or more years as an IT Project/Program Manager (or equivalent experience) demonstrating experience leading IT-related projects
• Advanced knowledge of project management principles and techniques
• Experience leveraging multiple project and program delivery methodologies and frameworks, including waterfall, Agile/Scrum, and hybrid
• Experience leading vendor sourcing, negotiation, and contracting activities (including competitive procurements), managing vendor performance, and controlling contracted deliverable quality and formal acceptance processes during an IT project
• Demonstrated ability to establish and maintain effective relationships with direct reports, senior leadership, business partners, and other stakeholders
• Ability to develop and oversee implementation of work plans with competing project priorities, anticipating and adjusting for risks and issues
• Ability to work collaboratively, maneuvering through complex situations effectively
• Strong written and verbal communications skills
• Demonstrated experience working with and/or leading cross-functional teams focused on excellence in customer service; engaging, educating and exciting staff with passion and commitment
• Skilled people manager and coach with strong communication skills, able to listen to direct reports and help them to perform and grow
• Ability to read situations quickly; resolving conflicts using facts and diplomacy

Desirable Qualifications

• Project Management Professional (PMP), Program Management Professional (PgMP) or Portfolio Management Professional (PfMP) certification
• Scrum (CSM, CSPO, PSM) or other Agile certification
• Change Management experience, expertise and/or certification
• Lean Six Sigma certification (Green Belt or higher)
• Prior experience in public sector/government IT organizations

Hybrid Work:

The work associated with this position will be performed through a combination of onsite work and telecommuting. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. King County has a robust collection of tools and resources to support when working remotely.

Classification:

IT Manager - Senior

Union:

This position is represented by Teamsters 117 IT Managers & Supervisors

Work Schedule:

The normal work week for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is FLSA Exempt and is not eligible for overtime pay.

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Valueshereand visit our Why work at King County page here.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation

Benefits

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE:

Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.