IT Platform Services Director

Wellpath / Correct Care Solutions; Franklin (TN); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Tuition assistance

Employee Assistance Program (EAP)

Wellness program

DailyPay

Job summary

A leading healthcare organization is seeking a Director of IT Platform Services to oversee the stability and performance of enterprise application platforms. The role involves leading DevOps, database administration, and monitoring teams in a hybrid environment. Candidates should have over 8 years of IT operations experience, strong DevOps knowledge and leadership skills. Benefits include medical, dental, vision, tuition assistance, and a wellness program, ensuring a supportive environment for professional growth.

Qualifications

• 8+ years of experience in IT operations or application support roles required.
• 3+ years of experience leading technical teams preferred.
• Advanced knowledge of Windows and Linux server administration.

Responsibilities

• Oversee stability, performance, and support of enterprise application platforms.
• Lead DevOps, database administration, and monitoring teams.
• Develop and execute platform services strategies for application environments.

Skills

DevOps practices

CI/CD pipelines

Release management

Windows Server environments

SQL Server performance tuning

Hybrid cloud integration

Microservices architectures

Monitoring platforms

Education

Degree in Information Technology, Computer Science, or related field

Tools

Microsoft Azure

Amazon Web Services (AWS)

Job description

Join Us

We're on a path to better healthcare. Join a mission‑driven organization with a people‑first culture and excellent career growth opportunities.

How You Make a Difference

The Director of IT Platform Services oversees the stability, performance, and support of enterprise application platforms and the infrastructure that supports them. This role provides leadership and hands‑on technical oversight across DevOps, Database Administration, and Monitoring teams, with a strong focus on on‑premises and hybrid environments. The position serves as a senior escalation point for complex platform and application issues, leading deep technical troubleshooting to restore services and resolve root causes. This role works closely with development, infrastructure, security, and clinical partners to ensure platforms are reliable, observable, and resilient in a regulated healthcare setting.

Key Responsibilities

• Develop and execute platform services strategies that support reliable, scalable, and resilient enterprise application environments.
• Serve as the senior technical escalation point for platform and application incidents, providing hands‑on leadership during high‑severity events and driving root cause analysis.
• Lead and oversee DevOps, database administration, and monitoring practices, including CI/CD pipelines, deployment automation, observability, and operational readiness.
• Partner with development, infrastructure, security, and business stakeholders to align platform services with enterprise standards, compliance, and operational priorities.
• Balance strategic platform planning with day‑to‑day operational support in a 24/7 production environment, including documentation, runbooks, and on‑call models.

Qualifications & Requirements

Education

• Degree in Information Technology, Computer Science, or a related field from an accredited college or university, or equivalent experience.

Experience

• 8+ years of progressive experience in IT operations, platform services, or application support roles.
• 3+ years of experience leading technical teams.
• Strong hands‑on experience with DevOps practices, CI/CD pipelines, and release management.
• Experience supporting primarily on‑premises application platforms with hybrid cloud integration.
• Working knowledge of Microsoft Azure administration in support of hybrid environments.
• Experience with Amazon Web Services (AWS) administration is a plus.
• Advanced experience supporting Windows Server environments; basic to intermediate Linux server administration knowledge.
• Experience administering and troubleshooting SQL Server environments, including performance tuning and availability.
• Experience with Redis or similar caching/data acceleration platforms.
• Experience supporting microservices‑based application architectures.
• Experience implementing and maintaining monitoring and observability platforms, including infrastructure monitoring, application performance monitoring, and code‑level instrumentation.
• Demonstrated ability to troubleshoot complex application, database, and infrastructure issues under operational pressure.
• Experience supporting healthcare or other highly regulated environments preferred.

Licenses/Certifications

• Microsoft or Azure‑related certifications
• AWS certifications
• Relevant DevOps or platform certifications

Benefits

• Medical, dental, vision, paid time off, and 401(k)
• DailyPay – receive your money as you earn it
• Tuition assistance and dependent scholarships
• Employee Assistance Program (EAP) including free counseling and health coaching
• Company‑paid life insurance
• Tax‑free Health Spending Account (HSA)
• Wellness program featuring fitness memberships and product discounts
• Preferred banking partnership with discounted rates for home and auto loans
• Eligibility for perks and benefits varies based on employee type and length of service

Equal Employment Opportunity/Affirmative Action

We celebrate diversity and are committed to creating an inclusive environment for all employees.