IT / OT Infrastructure Manager

Re:Build Manufacturing; Merrimack (NH); On-site; USD 113,000 - 168,000; Full time

Job summary

Re:Build Manufacturing in Merrimack, NH is seeking an IT Infrastructure Manager to lead and evolve the technology foundation, balancing operational excellence with long‑term architectural thinking.

You will oversee infrastructure operations, design architectures, and drive improvements across security, governance, and vendor partnerships. This hybrid role requires 7+ years of enterprise infra experience and strong people leadership.

Qualifications

• Bachelor’s degree in Information Technology or related field, or equivalent practical experience.
• 7+ years designing, building, supporting, and troubleshooting enterprise infrastructure.
• 5+ years leading and managing infrastructure teams.
• Current IT industry certifications are a plus.

Responsibilities

• Lead, coach, and develop the Infrastructure team with a service-oriented culture.
• Oversee infrastructure operations, service delivery, and incident management.
• Design, review, and approve infrastructure architectures across the enterprise.
• Define metrics and drive data-driven continuous improvement.
• Contribute to IT planning, budgeting, vendor management, and governance.

Skills

Infrastructure leadership

Team management

Cloud platforms

Windows Server

VMware

Hyper‑V

Active Directory

Azure

AWS

Networking

Education

Bachelor’s degree in Information Technology

Equivalent practical experience

7+ years enterprise infra experience

5+ years leadership/management

Tools

Fortinet

Intune

Microsoft 365

SharePoint

CAD systems

Job description

We’re seeking an IT Infrastructure Manager to lead and evolve the technology foundation that enables a positive, reliable, and productive end‑user experience for all Re:Builders. This role blends deep infrastructure expertise with strong people leadership, emotional intelligence, and a continuous‑improvement approach.

The ideal candidate is resilient, empathetic, and outcome‑driven—someone who can balance operational excellence with long‑term architectural thinking while building trust across IT and the business.

Responsibilities

Leadership & Team Management

• Lead, coach, and develop the Infrastructure team, fostering a positive, accountable, and service‑oriented culture
• Manage staffing, scheduling, priorities, performance reviews, and professional development plans
• Ensure teams operate cohesively with minimal friction; mentor and support others across IT as needed

Infrastructure Operations & Reliability

• Oversee all infrastructure operations, processes, and service delivery
• Ensure service levels meet or exceed agreed targets; manage escalations and breached SLAs
• Own and lead critical incident management processes and post‑incident improvements
• Support the team with incident resolution, service requests, and project execution when needed

Architecture & Engineering

• Design, review, and approve infrastructure architectures using a collaborative, business‑aligned approach
• Lead design, build, test, and support activities for infrastructure solutions across the enterprise
• Ensure infrastructure standards, patterns, and documentation are current and effective

Continuous Improvement & Metrics

• Define, validate, and communicate important infrastructure metrics and performance indicators
• Drive continuous improvement across people, processes, and systems using data‑driven methods
• Maintain SOPs, work instructions, and knowledge base content; communicate changes effectively

Planning, Governance & Vendors

• Contribute to IT planning, budgeting, forecasting, and vendor management
• Ensure infrastructure aligns with security, compliance, and regulatory requirements
• Monitor end‑user satisfaction and feedback, translating insights into actionable improvements

What You Bring to the Team

Education & Experience

• Bachelor’s degree in Information Technology or a related field, or equivalent practical experience
• 7+ years of experience designing, building, supporting, and troubleshooting enterprise infrastructure
• 5+ years of experience leading and managing infrastructure teams
• Current IT industry certifications are a plus

Deep Core Technical Expertise

• Servers & Virtualization: Server hardware, Microsoft Server, VMware, Hyper‑V
• Cloud Platforms: Microsoft Azure, AWS, Google Cloud
• Core Services: Active Directory, DNS, DHCP, file/print, certificates, identity services
• Storage, Backup & Recovery
• Complex Environments: Multi‑tenant, multi‑cloud, multi‑domain, multi‑forest
• Endpoint & Device Management: PCs, Macs, peripherals, printers, Intune
• Microsoft 365 & End‑User Technologies: Exchange, SharePoint, Teams, OneDrive, Office, Copilot, Windows OS, Defender, MFA, Authenticator
• Networking: Firewalls, switches, routers, access points, cabling; Fortinet platforms
• Data Center Operations: Racks, cabling, power, cooling, fire suppression
• Monitoring & Alerting: Including preference for automated remediation
• Patch & Asset Lifecycle Management

Additional Knowledge & Strengths Required

• Cybersecurity practices and compliance frameworks (CMMC, GCC High, AWS GovCloud, FedRAMP)
• Familiarity with CAD systems
• ITIL processes and service management concepts
• Experience employing AI tools to streamline and improve IT operations
• Strong documentation skills (architecture, policies, runbooks, procedures)
• Demonstrable ability to develop teams, hold accountability, and create an outcome‑driven culture
• Proven ability to learn new technologies quickly and apply them effectively

Nice‑to‑Have

• Working knowledge of Lean Manufacturing principles
• Experience in manufacturing environments and OT networking

Location: Merrimack, NH (hybrid – 3 days onsite / 2 days remote). Candidates must be local to the Merrimack, NH area or willing to relocate.

Compensation Structure: The base salary range for this position is $113,000 – $168,000 per year. This range represents the Company’s good faith estimate of the base compensation for this role at the time of posting. Actual compensation will be determined based on several factors, including but not limited to relevant experience, skills, qualifications, internal equity, and geographic location. In addition to base salary, this role may be eligible for annual incentive compensation and/or long‑term incentives, subject to Company plans. The Company offers a comprehensive benefits package including medical, dental, vision, retirement, paid time off, and other benefits.

Re:Build Manufacturing is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

Re:Build is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or you may call us at 617.909.6275.