IT Ops Data Scientist: Forecasting & AI

Amazon Inc.; Austin (TX); On-site; USD 136,000 - 184,000; Full time

Job summary

Amazon Inc. is seeking a Data Scientist to own the end-to-end data science charter for IT operations, forecasting incident volume, capacity planning, and intelligent triaging models. You will work from problem framing to production-ready solutions that scale across global IT operations.

Collaborate with engineers to productionize ML via AWS SageMaker, Step Functions, Lambda, and Redshift; design experiments, monitor data quality, and communicate findings to senior leaders.

Qualifications

• 3+ years of experience with SQL, Python or statistical software (R/SAS/Matlab).
• 3+ years of data science experience.
• Bachelor's degree in a quantitative field (stats/math/data science/economics/engineering/CS).
• Experience with statistical models e.g. multinomial logistic regression.
• Experience deploying production ML models (classification, regression, time-series forecasting, anomaly detection).

Responsibilities

• Design, develop, and deploy ML models for IT operations forecasting (incident volume, capacity, workforce demand).
• Build and maintain severity classification and intelligent triaging models across global regions.
• Develop anomaly detection to identify emerging patterns in operational data.
• Apply econometric/statistical methods to measure impact of interventions.
• Productize ML models via automated pipelines using AWS services (SageMaker, Step Functions, Lambda, Redshift).
• Design experiments to validate model performance and operational impact.
• Contribute to data quality monitoring and integrity standards.
• Collaborate with ServiceNow, Decision Intelligence, Field Operations to translate insights into actions.
• Communicate findings and recommendations to stakeholders and senior leaders.
• Contribute to the data science roadmap for ML/AI (including Generative AI) in operations.

Skills

SQL

Python

Statistics

Time series

ML models

Data visualization

Education

Bachelor's degree

Master's degree

Tools

AWS Redshift

AWS S3

AWS Glue

AWS EMR

AWS Kinesis

AWS Lambda

AWS Firehose

IAM roles

Job description

Amazon Inc. is seeking a Data Scientist to own the end-to-end data science charter for IT operations, forecasting incident volume, capacity planning, and intelligent triaging models. You will work from problem framing to production-ready solutions that scale across global IT operations.

Collaborate with engineers to productionize ML via AWS SageMaker, Step Functions, Lambda, and Redshift; design experiments, monitor data quality, and communicate findings to senior leaders.