IT Operations & Training Lead – Global Services

Department of War Education Activity; Peachtree City (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

The Department of War Education Activity's Information Technology Division, Global Operations Branch in Peachtree City, GA, seeks an IT professional to support a large, distributed environment. The role focuses on staff training, IT policy development, and coordination with remote customers to sustain operational systems.

Qualified applicants will bring specialized IT experience, metrics analysis, and the ability to advise management on IT issues within a Direct Hire solicitation.

Qualifications

• One year of specialized IT experience required.
• Training staff in IT usage and access procedures.
• Ability to develop policy and process for IT services across a diverse base.
• Experience coordinating with customers or staff on IT operation needs.

Responsibilities

• Train staff in usage and access procedures.
• Develop policy and process for IT services to support diverse customers.
• Coordinate with customers to manage IT systems hardware and software.
• Analyze IT service delivery metrics and report findings.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

The Department of War Education Activity's Information Technology Division, Global Operations Branch in Peachtree City, GA, seeks an IT professional to support a large, distributed environment. The role focuses on staff training, IT policy development, and coordination with remote customers to sustain operational systems.

Qualified applicants will bring specialized IT experience, metrics analysis, and the ability to advise management on IT issues within a Direct Hire solicitation.