IT Operations Technician (contract)

Sequel Med Tech; Richmond (NH); On-site; USD 3,444,000 - 4,821,600; Full time

Benefits offered by this job

401(k) plan with 6% company match

Equal employment opportunity

Job summary

Sequel Med Tech in Manchester, NH seeks an IT Operations Technician for hands-on, on-site IT support in a regulated environment. You will ensure employees have equipment, access, and a reliable IT experience from day one, coordinating onboarding/offboarding, device provisioning, and security‑aligned workflows.

The role includes first‑line help desk triage, asset tracking, and admin tasks, with responsibility for readying devices for events and field operations.

Qualifications

• Associate's degree in information technology or related field preferred, or equivalent experience.
• Previous work experience in IT support or related experience such as internships or coursework.
• Basic knowledge of Windows, macOS, and mobile devices (iOS/Android).
• Familiarity with Microsoft 365 applications (Outlook, Teams).
• Strong communication skills and a customer‑focused mindset.

Responsibilities

• New Hire Onboarding & Offboarding: manage onboarding tickets; coordinate procurement, configuration, and delivery of IT equipment; provision devices; validate access and license assignments; support offboarding including asset tracking and device recovery.
• Help Desk Ticket Triage & End‑User Support: monitor and prioritize IT support requests; resolve common issues; escalate complex ones; set up and troubleshoot workstations and peripherals; provide onsite support for meeting tech.
• Device Lifecycle & Event Readiness: assist with device lifecycle activities; prepare and validate devices for trade shows/training; pack and coordinate readiness with field teams.
• IT Administrative Support: maintain employee records in IT systems; support distribution lists and access controls; assist with badge/physical access; contribute to knowledge base.
• Inventory & Asset Management: maintain inventory and asset tracking; document device assignments and lifecycle status.
• Compliance & Device Health: ensure devices meet patching and security standards; identify non‑compliant devices for remediation.

Skills

Windows

macOS

Mobile devices

Microsoft 365

Communication

Process adherence

Regulated environment

Education

Associate's degree in IT or related field

Tools

Intune

JAMF

JitBit or similar

VPN

Device provisioning

Job description

About Sequel

Sequel, headquartered in Manchester, New Hampshire, is a company developing the next generation of transformative drug-delivery advancements starting with diabetes. Sequel’s approach is to look at diabetes management holistically to advance systems that make living with diabetes simpler and easier for all. Sequel’s flagship product, the twiist Automated Insulin Delivery (AID) System, launched in July 2025 for people with type 1 diabetes providing them with personalized diabetes management.

IT Operations Technician Overview

The IT Operations Technician provides hands‑on, day‑to‑day IT support across the organization in a fast‑paced, regulated environment. This on‑site role ensures employees have the equipment, access, and support they need from day one, while maintaining device readiness for internal teams, field operations, and company events. The position handles first‑line help desk triage, onboarding and offboarding coordination, device lifecycle management, and general IT administrative tasks. Success in this role is defined by consistent execution, strong attention to detail, and a service‑first mindset that delivers a reliable IT experience across the organization.

This is a contract role that requires five days a week in office. The contract could last up to six months.

New Hire Onboarding & Offboarding Support

• Manage onboarding tickets to ensure new employees are fully equipped and productive on day one.
• Coordinate procurement, configuration, and delivery of IT equipment (laptops, mobile devices, iPads).
• Provision devices in alignment with company security and management standards.
• Validate user access, license assignments, and successful completion of automated provisioning workflows.
• Support secure offboarding processes including access removal, equipment recovery, and asset tracking.
• Wipe, reset, and prepare recovered devices for reuse in alignment with company policies.
• Coordinate return logistics and track assets through return workflows.

Help Desk Ticket Triage & End‑User Support

• Monitor and prioritize incoming IT support requests.
• Resolve common technical issues promptly and efficiently, including password resets, MFA, and account access issues.
• Escalate complex issues to appropriate teams while maintaining clear communication with end users.
• Set up and troubleshoot end‑user workstations, peripherals, and connectivity issues including Wi‑Fi, VPN, and printers.
• Provide onsite support for conference room technology, Microsoft Teams, and AV setup.

Device Lifecycle & Event Readiness

• Assist with device lifecycle activities including preparing, wiping, reconditioning, and redeploying equipment.
• Prepare and validate devices used for trade shows, training sessions, and field demonstrations – ensuring devices are fully charged, updated, and tested for reliability.
• Pack and organize equipment kits and coordinate with event and field teams on readiness and expectations.

IT Administrative Support

• Maintain accurate employee records and process organizational changes in IT systems.
• Support distribution lists, shared mailboxes, and access controls.
• Assist with badge and physical access coordination as needed.
• Contribute to internal documentation and knowledge base articles.
• Help standardize common support processes and solutions.

Inventory & Asset Management

• Maintain accurate inventory and asset tracking across systems.
• Ensure proper documentation of device assignments and lifecycle status.

Compliance & Device Health

• Assist in ensuring devices meet company standards for patching, security, and required applications.
• Identify and escalate non‑compliant devices for remediation.

Qualifications

• Associate's degree in information technology or related field preferred, or equivalent experience.
• Previous work experience in IT support or related experience such as internships or coursework.
• Basic knowledge of Windows, macOS, and mobile devices (iOS/Android).
• Familiarity with Microsoft 365 applications (Outlook, Teams).
• Strong communication skills and a customer‑focused mindset.
• High attention to detail and ability to follow defined processes.
• Ability to follow structured processes and execute assigned tasks independently with minimal supervision.
• Comfortable working in a regulated, fast‑paced environment with evolving priorities.
• Exposure to device management platforms (Intune, JAMF) preferred.
• Experience with ticketing systems (JitBitor similar) preferred.
• Familiarity with device provisioning, asset tracking, or technical support workflows preferred.
• Strong organizational skills with the ability to manage multiple concurrent tasks.
• Professional, service‑oriented communication with employees at all levels.
• Use of computer, telephone, and related office equipment to complete assignments.
• Physical requirements include lifting and transporting IT equipment (laptops, boxes, peripherals).
• On‑site role based in Manchester, NH; some travel to other Sequel locations may be expected.

Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Temporary employees and interns are paid hourly and are eligible for overtime pay. While these roles are not eligible for bonuses, equity, or most company benefits (except where required by law), eligible individuals will be automatically enrolled in our 401(k) plan, which includes a 6% company match with immediate vesting.