IT Operations Team Lead

Spherion Staffing, LLC; Telford (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Full benefits package

401K plan

Short-term disability

Job summary

Spherion Staffing, LLC in the United States seeks a Local IT Operations Lead to oversee site-level IT services across multiple nearby locations. You will provide functional and disciplinary leadership to local IT Operators and align local operations with regional IT strategy.

Responsibilities include incident, change, and problem management coordination, ensuring high system availability, and driving continuous improvement.

Qualifications

• Bachelor's degree in Information Technology or related field.
• 4-7 years of experience in IT operations/IT service management.
• Strong understanding of ITIL/ITSM processes and incident/change management.

Responsibilities

• Lead and manage local IT Operators with clear direction and accountability.
• Oversee day-to-day IT operations across multiple nearby locations.
• Coordinate incident, request, and change management per ITIL practices.
• Prioritize and manage critical incidents to timely resolution.
• Implement regional IT standards and security at the local site level.
• Coordinate with external service providers for local IT operations.
• Ensure high system availability and consistent service quality.
• Drive continuous improvement of local IT services and workflows.
• Support IT rollouts and transformation initiatives.
• Allocate local IT resources to meet business priorities.
• Maintain stakeholder relationships with local business units and regional IT leadership.

Skills

ITIL/ITSM

Leadership

Troubleshooting

Communication

Stakeholder mgmt

Vendor mgmt

IT operations

Education

Bachelor's degree in IT or related field

Job description

Local IT Operations Lead

The Local IT Operations Lead is responsible for managing IT operations across multiple related locations, ensuring stable, secure, and efficient site-level IT services. This role provides both functional and disciplinary leadership to local IT Operators and serves as the key connection between regional IT leadership and local operational teams. The position ensures that global and regional IT standards, strategies, and security requirements are implemented effectively while accounting for local business needs, site-specific requirements, and operational realities.

Responsibilities

• Lead and manage local IT Operators, including both functional direction and disciplinary leadership.
• Oversee and assure day-to-day IT operations across multiple nearby locations.
• Coordinate incident, request, and change management processes in alignment with ITIL-oriented practices.
• Prioritize, elevate, and manage critical incidents and operational issues to ensure timely resolution.
• Implement regional IT strategies, standards, and security requirements at the local site level.
• Manage and integrate external service providers into local IT operations.
• Ensure high system availability, strong performance, and consistent service quality.
• Drive continuous improvement of local IT services, support processes, and operational workflows.
• Support IT rollouts, transformation initiatives, and project implementation activities.
• Plan and allocate local IT resources to support operational priorities and business needs.
• Maintain active stakeholder management with local business units, regional IT leadership, IT Operators, and service providers.

Skills

• 3+ years ITIL/ITSM experience.
• Experience providing functional and disciplinary leadership.
• Strong troubleshooting, problem-solving, and decision-making skills.
• Excellent communication, coordination, and stakeholder management abilities.
• Experience working with both internal teams and external service providers.
• Structured, process-oriented working style; ITIL knowledge is preferred.
• Strong service mindset and customer-focused approach.

Education

• Bachelors

Experience

• 4-7 years

Qualifications

• Bachelor's degree in Information Technology, related field and 5+ years previous
• Strong technical understanding of IT infrastructure and IT operations.
• Strong technical understanding of IT infrastructure and IT operations.
• Experience in operational IT support, including incident, problem, and change management.
• Ability to translate strategic IT requirements into practical operational execution.

Working hours: 8:00 AM - 5:00 PM

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).