IT Operations Support Engineer- 3rd Shift (10 pm - 6 am EST)

Zelis; Missouri; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in payment processing is looking for an IT Operations Support Engineer to work the 3rd shift. This role involves monitoring system operations, troubleshooting issues, and ensuring secure processing. The ideal applicant will have relevant experience and technical skills to support a 24/7 operational environment.

Qualifications

• 1+ years of experience monitoring and troubleshooting payment/transaction-based systems.
• Ability to read and understand SQL queries.
• Experience working in a Microsoft environment.

Responsibilities

• Ensure availability and performance of high volume systems.
• Troubleshoot files and error issues, escalating when necessary.
• Collaborate with IT teams for report and file creation.

Skills

Monitoring

Troubleshooting

SQL

Analytical skills

Data identification

Transmission protocols (FTP/SFTP)

Tools

Windows

Azure

MSSQL

Dynatrace

Splunk

Automic

Job description

IT Operations Support Engineer - 3rd Shift (10 pm - 6 am EST)

Hiring remotely near one of the following locations below :

Atlanta, GA

Morristown, NJ

St Louis, MO

St Petersburg, FL

The IT Software Applications Analyst will be responsible for supporting all operational aspects of the Zelis payment processing system.

This position will work 3rd Shift - 10 pm - 6 am EST

Responsibilities :

Ensure availability and performance of high volume system (24 / 7 / 365)

Performs daily administrative tasks such as working with daily check lists and creating turnover reports.

Support all operational aspects of the Zelis payment system, inclusive of monitoring the system to ensure accurate file import and export

Troubleshoot files that error out and other production related issues; escalate time-sensitive solutions as needed

Monitors the status of daily Production schedules to achieve on-time, quality completion of shift processing

Collaborate with IT Operations Support Engineers for creation of reports and files for disbursement to business partners

Communicate with clients and channel partners for production resolution / ticket closure

Continually monitor and maintain security measures

Maintain awareness of and ensure adherence to Zelis standards regarding privacy

Builds strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA / SQL, Client Services and Quality Assurance to maintain client satisfaction

Technical Skills / Knowledge :

Ensures a seamless system operations; inclusive of backend processing, payment routing, and processing and security measures

Works on assignments that are complex in natures in which judgment and initiative are required to resolve problems and make recommendations

Assists in reconfiguring Production processes when primary components fail

Performs Automic and other code promotions

Participates in Maintenance / Release activities; develops maintenance windows, brings Applications up and down; performs release verification; maintains internal / external notifications throughout

Helps to enforce standard policies and procedures

Assists with ensuring production documents are complete, current and stored appropriately

Assists in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge

Required Experience :

1+ years’ experience monitoring and troubleshooting payment / transaction based systems

Read & understand SQL queries

Create scripts in the shell of the operating system

Experience working in a Microsoft environment : Windows, Azure, MSSQL.

Analytical skills as they relate to data identification and mapping.

Transmission protocols experience including FTP and SFTP

Work shifts (includes nights, weekends, holidays) in a 24x7 environment

Preferred Experience :

Network operating center (NOC) experience preferred

Windows command line, batch scripting, and utilities experience preferred

Healthcare and / or Payments experience a plus

Preferred tool experience :

Application performance management tools such as Dynatrace or Splunk

Workload automation and scheduling tools such as Automic or other similar