IT Operations & Support Engineer

pbsengineers; San Dimas (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) retirement savings plan with matching

Comprehensive health, dental, and vision insurance

Paid time off for sick leave and vacation

Job summary

pbsengineers in San Dimas, CA is hiring an IT Operations & Support Engineer with 3-5 years of experience. This role includes providing Tier 2 support, administering Microsoft 365, and troubleshooting networking issues in a fast-paced environment.

Competitive salary is $80,000 to $100,000 annually, depending on the experience and qualifications. Opportunities for professional development and a supportive work culture are offered.

Qualifications

• 3–5 years of professional IT support or systems administration experience.
• Strong troubleshooting and customer service skills.
• Experience supporting end users in a professional services or AEC environment preferred.

Responsibilities

• Provide Tier 2 helpdesk support and escalation assistance.
• Administer Microsoft 365, including Exchange Online and Teams.
• Troubleshoot networking issues including DNS and TCP/IP.

Skills

IT support experience

Troubleshooting skills

Microsoft 365 administration

Networking concepts

Communication skills

Education

3–5 years in IT support or systems administration

Certifications (CompTIA A+, Network+, Microsoft 365)

Tools

Microsoft 365

Windows Server

Hyper-V

Job description

About PBS Engineers

PBS Engineers is a consulting engineering firm specializing in Mechanical, Electrical, and Plumbing (MEP) design services across a wide range of markets. Our mission is simple and unwavering: Provide WOW Through Service. We believe excellence is built through strong relationships, thoughtful problem-solving, and teams that care deeply about the work they do and the people they support.

Our Culture & Values – WeRise at PBS

At PBS Engineers, our culture is guided by the WeRise framework, which reflects how we show up for our clients, our teammates, and ourselves every day. These values are not slogans — they are expectations that guide decision‑making and behavior across the firm.

• Work Hard, Play Hard – Approach challenges with dedication and balance, giving your best effort while making time to celebrate wins and enjoy the journey.
• Excellence and Happiness – Deliver exceptional quality in everything you do, while fostering positivity and joy in the workplace.
• Relationships and a Community Spirit – Build trust, respect, and camaraderie with colleagues, clients, and partners, treating each other like family.
• Improve Every Day – Strive for growth by learning, adapting, and becoming better than you were yesterday.
• Speed Boat – Stay agile and responsive, moving quickly to seize opportunities and solve problems without unnecessary bureaucracy.
• Extra Mile, and Then Some – Go beyond expectations, delivering results that surprise and delight.

Position Summary

We are seeking an experienced IT Operations & Support Engineer with 3–5 years of hands‑on experience to support and enhance our IT environment within a fast‑paced AEC (Architecture, Engineering & Construction) consulting firm. This role blends Tier 2 end‑user support with systems, cloud, and infrastructure responsibilities, making it ideal for someone who enjoys both solving immediate problems and contributing to long‑term operational improvements. You will work closely with internal teams to ensure reliable, secure, and efficient IT operations that support business growth.

Key Responsibilities

• Provide Tier 2 helpdesk support and escalation assistance
• Support engineers and staff in a high‑demand consulting environment
• Administer Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID)
• Support Windows Server, Active Directory, Group Policy, and file services
• Assist with Hyper‑V virtualized environments
• Troubleshoot networking issues (DNS, DHCP, TCP/IP, VPN)
• Assist with Azure administration and cloud services
• Maintain documentation and ticketing records
• Participate in after‑hours maintenance as needed

Required Experience & Qualifications

• 3–5 years of professional IT support or systems administration experience
• Experience supporting end users in a professional services or AEC environment preferred
• Strong troubleshooting and customer service skills
• Working knowledge of Windows Server and Active Directory
• Experience with Microsoft 365 administration
• Familiarity with virtualization technologies (Hyper‑V preferred)
• Understanding of basic networking concepts
• Excellent written and verbal communication skills

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft 365 Certified: Fundamentals (MS-900)
• Microsoft Certified: Azure Fundamentals (AZ-900)
• Azure Administrator Associate (AZ-104) – preferred

Salary Range – Southern California

$80,000 – $100,000 annually, depending on experience, certifications, and AEC background.

Why Join PBS

At PBS Engineers, IT is a strategic partner to our engineering teams. This role offers hands‑on exposure to enterprise IT operations, cloud technologies, and infrastructure projects while directly supporting professionals who design and build critical facilities. We invest in our people, expect ownership, and live our WeRise values while delivering WOW through service.

Pay and Benefits

• Full‑time career position with highly competitive pay that includes performance‑based incentive plans.
• Retirement savings 401(k) plan with corporate matching.
• Excellent full benefits package: includes comprehensive health, dental, and vision insurance for employee and immediate family and group life/AD&D insurance for employee.
• Availability of voluntary life insurance, short‑term disability, long‑term disability, and health savings account (HSA) and flexible spending account (FSA) options.
• 11.5 paid holidays per year.
• Paid time off for sick leave and vacation.
• A highly sought‑after work environment which fosters creativity and collaboration.
• Professional development and continuing education opportunities.
• Growth potential within the company that’s unique within our industry and offers clear career path options.
• Associate‑senior associate‑principal (ASAP) program offered to encourage employees to take a more active role in the corporation and build a more secure and rewarding future.
• Receptive and forward‑thinking leadership.