IT Operations Supervisor

Xcel Energy; Colorado; Hybrid; USD 85,000 - 121,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

Health Savings Account

Job summary

Xcel Energy is seeking an IT Operations Supervisor to lead a hybrid team in a 24/7 environment in Denver, CO. You will oversee day-to-day IT services, coach staff, and act as an escalation point for outages and problems while aligning with Union contracts and budgets.

Ideal candidates have leadership experience in IT operations, strong communication and collaboration skills, and a solid background in ITIL practices.

Qualifications

• Bachelor's degree or 4 years of related experience.
• Two years of prior people leadership experience.
• Five years of related functional experience.
• Familiarity with ITIL or formal service management practices.

Responsibilities

• Maintain and enforce support procedures and knowledge base.
• Lead and develop staff; manage performance and resources.
• Coordinate cross-organizationally to support changes and capital investments.
• Provide subject matter expertise and stay updated on industry trends.

Skills

Leadership

Communication

Relationship Management

Cross-functional Collaboration

ITIL Familiarity

Incident/Problem Management

Network Knowledge (Layers 1-7)

Coaching/Team Development

Education

Bachelor's degree in Technology/Science/Business or related field

Job description

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

Position Summary

The IT Operations Supervisor is responsible for operational IT services pertaining to their respective domain. They will lead the team and oversee day to day activities of their assigned operation. They will coordinate cross-organizationally to support changes that impact their operation, and they serve as a coach and escalation point for their teams on outages and problems. They report operational risks, and support service restoration.

This is a hybrid, week day evenings shift position located in Denver, CO, operating within a 24/7 environment that supports continuous business operations.

Essential Responsibilities

• Operations Management: Maintain and enforce support procedures. Maintain IT knowledge base information. Oversee, measure and assess performance of services provided by the team. Report performance outcomes and risks, with recommended actions. Lead efforts to identify and deploy continuous process improvement. Serve as an escalation point for service and/or problem resolution. Forecast and manage expenses to budget.
• Leadership: Lead and manage the performance and development of staff. Lead priorities and manage work performance of staff and managed contractors. Provide leadership as needed across multiple sites, and in alignment with Union or other contracts. Schedule resources to workload.
• Service Lifecycle: Manage demand for services as it pertains to IT Strategic priorities. Work cross-organizationally to ensure Capital investments have proper engagement from the team for delivery and operation.
• Subject Matter Expert: Provide expert working knowledge of respective domain to team. Stays abreast of industry and technology trends

Minimum Requirements

• Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Two years of prior people leadership experience.
• Five years of related functional experience.
• Strong communication skills, effective with varying organizational levels and skill sets.
• Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.
• Knowledge of technical products within the operational domain.
• Experience effectively managing system or equipment change deployment.
• Demonstrated ability to handle multiple activities simultaneously.
• Demonstrated ability to develop effective working relationships with diverse work groups.
• Able to work in accordance with service operation schedules.
• Familiarity with ITIL and/or other formal service management practices.

Preferred Requirements

• Preferred candidate will have experience with Incident or Event Management.
• Technical knowledge with network systems - layers 1-7.
• Preferred candidate will have experience coaching, training and developing their team members.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at [e-mail] .

Non-Bargaining

The anticipated starting base pay for this position is: $84,900.00 to $120,600.00 per year

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

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